Field Support Engineer

Job Title: Sr. Field Support Engineer Experience Required: 8–10 years of product application experience Reports To: Engineering Director Role Summary We are seeking a highly experienced Field Support Engineer to serve as the technical bridge between our customers and internal engineering teams. This is a high-visibility role where your work will be seen and valued across the organization. You'll be in the front and center, solving real-world problems that directly impact customer success and company reputation. Key Responsibilities Technical Troubleshooting & Field Issue Resolution Lead end-to-end field issue investigations, from initial intake through final resolution. Replicate field failure modes in controlled or simulated environments to isolate root causes. Partner directly with Product Engineering and R&D to validate fixes and deploy permanent solutions. Operate autonomously, exercising sound engineering judgment given the high variability of field conditions. Customer Quality Assurance (CQE Functions) Manage customer complaint documentation, ensuring accuracy and traceability. Perform formal root cause analysis (RCA) using industry-standard methodologies (e.g., 8D reports). Drive corrective and preventive actions (CAPA), closing loops with both customers and internal teams. Process Improvement & Collaboration Develop scalable processes where possible, while avoiding false standardization that ignores real field variability. Provide structured product improvement feedback to Design and Product Engineers based on field trends. Mentor junior engineers indirectly by absorbing the most complex, ambiguous cases to balance team workload. Qualifications & Experience Required: BS Mechanical Engineering or equivalent degree. 8–10 years of hands‑on product application experience (field support, application engineering, or quality engineering). Knowledge of various materials, especially grades of steel and alloys. Proven ability to manage complex technical issues with minimal supervision (no fixed script or template). Deep experience with RCA methodologies (8D, Fishbone, 5 Whys, etc.). Strong technical writing skills for complaint documentation and formal reports. Preferred: Understanding of various International Standards relating to ball valves (e.g., API 6A, API 6D, ASME). Ability to use engineering design and analysis tools, as well as Microsoft Office software and other productivity tools; understanding of AutoCAD 2D and SolidWorks 3D. Project Management experience. #J-18808-Ljbffr