Marketing & Customer Engagement Coordinator

Job Description

Job Description

Valor Home is seeking a creative, organized, and customer-focused Marketing & Customer Engagement Coordinator to help tell our story, grow our online presence, and deliver an excellent experience to our customers.

This is a hands-on position for someone who is comfortable filming and editing videos, managing social media accounts, creating engaging content, and communicating professionally with homeowners. The ideal candidate is creative, dependable, outgoing, and able to manage multiple projects in a fast-paced environment.

Key Responsibilities

Video Production and Content Creation

• Plan, film, and edit videos featuring roofing projects, customer testimonials, employee spotlights, community involvement, promotions, and educational content.
• Visit job sites and company events to capture photos and video.
• Create short-form videos for Facebook, Instagram, TikTok, YouTube, and other digital platforms.
• Add graphics, captions, music, logos, and other branded elements to video content.
• Organize and maintain the company’s photo and video library.
• Develop creative content ideas that showcase Valor Roofing’s work, people, values, and Salute to Service program.

Social Media and Digital Marketing

• Manage Valor Home's social media accounts and maintain a consistent posting schedule.
• Write, design, schedule, and publish engaging social media content.
• Monitor comments, messages, reviews, and customer questions across digital platforms.
• Help manage the company’s online reputation by encouraging and responding to customer reviews.
• Track social media performance and recommend ways to improve engagement, reach, and lead generation.
• Coordinate marketing campaigns, special offers, community events, and company announcements.
• Ensure that all published content is professional, accurate, and consistent with Valor Roofing’s brand.

Customer Service and Engagement

• Respond promptly and professionally to incoming calls, website inquiries, social media messages, and customer questions.
• Assist with scheduling appointments and collecting basic customer and project information.
• Follow up with customers regarding appointments, completed projects, reviews, testimonials, and referrals.
• Communicate customer needs and concerns to the appropriate team members.
• Help create a positive customer experience from the first inquiry through project completion.
• Represent Valor Roofing professionally at community events, job sites, and company functions.

Qualifications

• Experience with social media management, video production, marketing, customer service, or a related field.
• Ability to film and edit professional-quality video content.
• Familiarity with video-editing and design platforms such as Adobe Premiere Pro, Final Cut Pro, CapCut, Canva, or similar programs.
• Strong written and verbal communication skills.
• Comfortable appearing on camera and interacting with customers, employees, and community partners.
• Strong organizational and time-management skills.
• Ability to work independently, take initiative, and meet deadlines.
• Professional attitude and attention to detail.
• Valid driver’s license and reliable transportation for traveling to local job sites and events.
• Roofing, construction, or home-improvement industry experience is helpful but not required.

What We’re Looking For

The right candidate will be:

• Creative and enthusiastic
• Friendly and customer-focused
• Dependable and self-motivated
• Comfortable working in both an office and field environment
• Able to turn everyday roofing projects into engaging stories
• Willing to learn about roofing products, services, and the home-improvement industry
• Passionate about supporting veterans, first responders, homeowners, and the local community

What Valor Roofing Offers

• Competitive compensation
• Health, dental, and vision benefits
• Paid vacation and holidays
• Opportunities for professional growth
• A supportive, team-oriented work environment
• The opportunity to build a company’s brand through creative work
• Meaningful involvement in community and Salute to Service initiatives

Schedule

This is a full-time position. Some flexibility may be required for job-site filming, customer appointments, community events, and occasional evening or weekend activities.

How to Apply

Please submit your résumé along with examples of videos, social media content, photography, graphic design, or other relevant creative work. In your application, briefly explain why you would be a good fit for Valor Roofing.

Valor Roofing is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.

Military service, law enforcement, first responder, or other mission-driven leadership experience is highly valued but not required. Veterans are strongly encouraged to apply.

As a company, we are entrusted to provide our expertise and renowned service to the Department of Veterans Affairs, Smithsonian, Department of Navy, Department of Interiors as well as other Government and Private sector entities in addition to our thousands of Residential Clients yearly. We are a dedicated and professional organization with a commitment to excellent work and unmatched customer service.

Company Description

As a company, we are entrusted to provide our expertise and renowned service to the Department of Veterans Affairs, Smithsonian, Department of Navy, Department of Interiors as well as other Government and Private sector entities in addition to our thousands of Residential Clients yearly. We are a dedicated and professional organization with a commitment to excellent work and unmatched customer service.