Revenue Operations Manager

Job Description

Job Description

Build the Blueprint for Gridwater's Future

Gridwater is launching its Austin operation, and we're looking for a Revenue Operations Manager to help build the operational foundation that will scale across every future market.

This isn't a traditional operations role. You'll serve as the operational bridge between executive leadership and field execution, ensuring customer demand is converted into completed, billed, and recurring revenue through disciplined systems and processes.

If you thrive in fast-paced environments, enjoy building systems from the ground up, and want to make a measurable impact on a growing company, we'd love to meet you.

What You'll Do

As the Revenue Operations Manager, you'll own the operational lifecycle from initial customer demand through completed service and recurring revenue.

Key Responsibilities

• Capture and manage all incoming customer demand
• Convert opportunities into scheduled service appointments
• Coordinate scheduling, routing, and operational workflows
• Ensure jobs are completed, billed, and accurately tracked
• Maintain clean, reliable data within ServiceTitan
• Monitor operational KPIs and revenue reporting
• Improve scheduling efficiency and route density
• Identify opportunities to convert one-time customers into recurring revenue
• Serve as the primary operational liaison between Austin operations and Gridwater headquarters
• Build repeatable processes that can be replicated across future markets

What Success Looks Like

You'll be responsible for ensuring:

• Every customer opportunity is captured
• Jobs move efficiently from scheduling to completion
• Revenue is accurately billed and tracked
• Systems remain organized and scalable
• Leadership has clear visibility into operational performance
• Austin becomes the blueprint for future Gridwater locations

Why This Role Matters

Austin is the first full Gridwater operating model.

The systems, workflows, and operational discipline you help build here will become the template used as Gridwater expands into new markets.

This role is critical to ensuring the company scales with consistency, accountability, and operational excellence.

Qualifications

We're looking for someone who is:

• Highly organized and systems-oriented
• Comfortable managing multiple priorities simultaneously
• Analytical with strong attention to detail
• Process-driven with a continuous improvement mindset
• An excellent communicator who can coordinate across teams
• Able to thrive in a startup or high-growth environment

Preferred Experience

• Operations, Revenue Operations, Project Management, or Business Operations experience
• Experience using CRM or field service management platforms (ServiceTitan experience is highly preferred)
• Scheduling, dispatch, logistics, or service operations experience
• Process improvement and workflow optimization
• Reporting, KPI tracking, and operational analytics

Compensation

Base Salary

• $60,000 annually

On-Target Earnings

• $120,000–$180,000+

High performers who consistently convert customer demand into completed, billed revenue have the opportunity to significantly exceed their target earnings.

How Commission Works

Commission is paid on collected revenue from qualified converted accounts during the first 12 months following each account's conversion date.

To qualify for commission, an account must meet all of the following milestones:

• Customer is signed and fully onboarded
• First job is scheduled and successfully completed
• Job is entered into ServiceTitan
• Revenue has been billed and payment has been collected

Monthly Commission Tiers

Accounts Converted Commission Rate

1–10 (3%)

11–25 (4%)

26–50 (5%)

51+ (6%)

Commission applies only to work completed under approved Gridwater pricing guidelines.

What You'll Help Build

This role directly supports:

• Aggressive customer acquisition
• Revenue growth
• Operational efficiency
• Accurate reporting and forecasting
• Scalable business systems
• Expansion into future Gridwater markets

Why Join Gridwater?

• Help build a company from the ground up
• Make a direct impact on company growth
• Create systems that will scale nationwide
• High earning potential with uncapped commission
• Executive-level visibility and influence
• Opportunity to shape the future of Gridwater operations

If you're excited about building systems, driving revenue, and creating the operational foundation for a rapidly growing company, we encourage you to apply today.