ADMINISTRATIVE ASSISTANT (FULL TIME)

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

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Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

You will work cross-functionally with multiple teams. The ideal candidate should be professional, detail-oriented, enthusiastic, a solid communicator, and dependable. The candidate must be flexible and extremely organized to execute a successful customer experience. Skills such as reliability, professionalism, ability to collaborate, and work independently are required. The candidate must have excellent time management, executive communication, and technology skills.

Role and Responsibilites

Job Responsibilities

• Provide a “Friendly and Welcoming” Environment to all guests of the Experience Center. Greet and guide guests to their meeting location and assist with any ad hoc requests throughout the day.
• Support Experience Center team members to ensure smooth and timely delivery of customer and partner meetings and events and deliverables.
• Monitor and respond in a timely manner to inquiries in the Experience Center site outlook mailbox.
• Manage the reservation entries in the Experience Center booking system, confirming and changing requests as needed based on availability.
• Register visitors in the client Visitor Management System and coordinate name tags as necessary in advance of meetings.
• Prepare meeting rooms daily with any requested materials (agendas, security badges, customer gifts, etc.); submit tickets with facilities for any room set up requirements in advance of meetings.
• Serve as main point of contact for sales teams and EC staff members for any “day-of” needs or changes to meetings in progress.
• Coordinate logistics for guests such as transportation, dinners, and entertainment as requested.
• Meet and greet with company employees, customers and partners throughout events.
• Maintain and grow relationships with vendors and internal stakeholders to continually enhance the customer experience (i.e., Global Real Estate and Facilities Services, Dining Services, IT, etc.).
• Manage catering needs by working with internal caterers to ensure an elevated culinary experience.
• Take the lead in planning, arranging, and executing logistics requirements for customer and partner events.
• Fill in for other Experience Center roles as needed based on staffing levels.
• Assist with reports such as monthly charging reports and weekly facility and catering reports Manage inventory of customer gifts.

Associates at ESFM are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice and facility management industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

ESFM