Collections Specialist

Collections Specialist - TNT Financial Inc.

Position Type: Full-Time (40 Hours per Week)
Compensation: Hourly Pay + Performance Bonuses

TNT Financial Inc. is seeking a motivated and professional Collections Specialist to join our team. The ideal candidate will have strong customer service skills, the ability to multitask in a fast-paced environment, and experience communicating effectively with consumers while maintaining professionalism and compliance.
Responsibilities

• Contact consumers regarding past-due accounts and arrange payment solutions.
• Provide excellent customer service while maintaining collection goals.
• Handle difficult conversations professionally and effectively de-escalate situations.
• Perform skip tracing activities to locate consumers who have become difficult to contact using multiple databases and resources.
• Document all account activity accurately and thoroughly.
• Manage a high volume of calls while maintaining attention to detail.
• Follow company policies and applicable collection regulations.
• Work collaboratively with team members to achieve department objectives.

Qualifications

• Basic computer skills and the ability to learn multiple software programs.
• Strong multitasking and organizational abilities.
• Excellent verbal and written communication skills.
• Outstanding customer service and problem-solving skills.
• Ability to remain calm and professional in challenging situations.
• Experience in collections, customer service, call center operations, or skip tracing is preferred but not required.
• Strong work ethic and reliability.
• Saturday Availability

Benefits

• Competitive hourly wage
• Performance-based bonus opportunities
• Full-time, stable employment
• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

If you are a motivated individual with strong communication skills and a desire to help resolve accounts professionally, we encourage you to apply and become part of the TNT Financial Inc. team.