Account Manager (Client Success)

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award‑winning services. Later is founded on two success stories that began in 2014: Mavrck, the industry‑leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first‑to‑market link‑in‑bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity. We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest. We enable marketers to create high‑performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. About this position As a Senior Client Success Manager , you will own the retention, expansion, and long‑term success of a portfolio of strategic customers. This is a revenue‑critical role responsible for driving net revenue retention through renewals, upsells, and cross‑sell—while ensuring customers consistently realize meaningful value from Later’s products and services. You’ll operate as a trusted advisor to senior stakeholders, balancing strategic planning with hands‑on execution. Success in this role requires strong commercial judgment, executive‑level communication, and the ability to proactively identify growth opportunities within complex customer organizations. This role reports to the VP of Client Success and partners closely with Sales, Services, Product, and Finance to ensure customers grow with Later over time. What you’ll be doing Build and own Mutual Success Plans for all assigned customers, aligning their business objectives to measurable outcomes delivered through Later. Identify and proactively pursue expansion opportunities across products and services within your book of business. Develop and maintain account maps that identify key stakeholders, decision‑makers, influencers, and succession risks. Bring a strategic, commercially minded perspective to customer engagement—connecting customer priorities to long‑term partnership value. Technical / Execution Own renewals, upsells, and cross‑sell motions in partnership with Sales, accurately forecasting outcomes and managing pipeline health. Lead executive‑level conversations with VPs and C‑suite stakeholders, uncovering high‑value business challenges and positioning Later as a strategic solution. Serve as the Voice of the Customer , translating customer insights into actionable feedback for Product, Services, and internal leadership. Ensure customers are realizing tangible ROI from Later’s products and services through ongoing value articulation and outcome tracking. Maintain high operational rigor across forecasting, CRM hygiene, and internal communication. Partner closely with the Services team to scope, launch, and manage services engagements—ensuring seamless handoffs and delivery. Coordinate across Sales, Product, Support, Finance, and Services to remove friction and deliver a cohesive customer experience. Build durable, trust‑based relationships with customers from onboarding through renewal, positioning yourself as a long‑term advisor. Share insights and learnings across the Client Success team to elevate performance, consistency, and best practices. Research / Best Practices Stay current on trends across influencer marketing, social platforms, and the broader martech ecosystem to proactively advise customers. Continuously refine your approach to account planning, stakeholder management, and revenue growth based on performance data. Contribute to the evolution of Client Success playbooks, frameworks, and scalable operating practices. What success looks like Consistently delivers strong net revenue retention across assigned accounts through renewals and expansion. Builds deep, multi‑threaded relationships with senior customer stakeholders, reducing churn risk and increasing account longevity. Accurately forecasts renewals and upsells, with clear visibility into risks and opportunities. Customers clearly articulate the business value and impact of working with Later. Acts as a trusted internal and external partner—bringing clarity, insight, and momentum to complex situations. What you bring 5+ years of experience in a revenue‑owning role (Client Success, Strategic Account Management, Account Executive, or similar). Proven experience retaining and growing revenue within enterprise or mid‑market accounts . Background in influencer marketing, martech, SaaS, or agency environments . Demonstrated success building and forecasting pipeline tied to renewals, upsells, and cross‑sell. Exceptional written, verbal, and presentation skills, with the ability to influence senior decision‑makers. Strong cross‑functional collaboration experience across Sales, Product, Services, Support, and Finance. Track record of operating as a trusted advisor , translating customer goals into clear, actionable strategies. Ability to identify, engage, and retain key stakeholders in fast‑changing customer organizations. Comfort operating in ambiguity, prioritizing effectively, and maintaining momentum in a high‑growth environment. Nice to have: experience leveraging AI, automation, or operational tooling to scale customer success workflows. How you work Driven by Impact: You deliver results that matter—prioritizing high‑value work, meeting deadlines, and adapting quickly while keeping outcomes clear. Strategic & Customer‑Centric: You anticipate risks and opportunities, connect decisions to long‑term growth, and build trust through proactive insights. Curious & Growth‑Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement. Collaborative & Resilient: You thrive in change by staying resourceful, solution‑focused, and positive—removing roadblocks, sharing insights, and keeping morale high. Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth. Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity. Our approach to compensation We take a market‑based & data‑driven approach to compensation. We leverage data from trusted third‑party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. Compensation is evaluated bi‑annually, including performance and market‑related factors. Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Salary Range: $130k-180k OTE USD #LI-Hybrid Where we work We have offices in Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. Diversity, inclusion, and accessibility At Later, we are committed to fostering a culture rooted in an inclusion‑first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit . We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are committed to creating a diverse environment and are proud to be an equal opportunity employer . All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process. #J-18808-Ljbffr