Remote Automotive Mechanical Claims Adjuster

What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims. Responsible for working with repair facilities to validate, adjudicate, and approve payment for diagnostics and repair recommendations for pre-sale repairs as well as customer vehicles under warranty. Properly adjudicates claims within approval limit and in accordance with department & industry standards. Accurately notates all actions taken and interactions with shops and customers within internal systems ensuring proper documentation of interactions. Effectively navigates department resources in order ensure adherence to department process flows and policies. Manages list of assigned pending claims and provides timely follow up with repair facilities to decision claims. Must have a strong understanding of automotive systems and repair procedures, parts pricing, labor guides, and repair shop procedures/practices. Is proficient in typing and general computer skills. High-school diploma required; Bachelor’s Degree preferred. ~3+ years of experience with current automotive mechanical and diagnostics. Work From Home. Feel free to rock the casual wear while still being camera ready. You will be working from your home office (in an approved city & state) and make sure you have a conducive and quiet workspace with no distractions and reliable and secure internet. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. In-House Gym. Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! ~ Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! DriveTime Family of Brands is Great Place to Work Certified! Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!