Service Appointment Coordinator

We are seeking a detail-oriented, customer-focused professional to support the coordination of service appointments and deliver a smooth experience for clients and internal teams. In this role, you will manage scheduling activities, communicate with customers, and help ensure service operations run efficiently and on time. Responsibilities Schedule, confirm, reschedule, and follow up on service appointments in an accurate and timely manner. Serve as a primary point of contact for customer inquiries related to appointments and service visits. Coordinate with service teams to align availability, resources, and customer needs. Maintain organized records of appointment details, service requests, and customer communications. Provide proactive updates to customers regarding appointment status, changes, and next steps. Identify scheduling conflicts or service delays and work toward effective resolutions. Support administrative tasks related to service operations and customer support. Help ensure a positive customer experience through professional, timely communication. Qualifications Previous experience in scheduling, coordination, customer service, or administrative support preferred. Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to manage multiple tasks and prioritize in a fast-paced environment. Proficiency with scheduling systems, databases, or CRM tools preferred. Problem-solving skills and a customer-first mindset. Ability to work collaboratively with internal teams and external customers. High school diploma or equivalent required; additional education is a plus. Preferred Attributes Professional, courteous, and dependable approach to customer interactions. Comfortable working independently while meeting team goals. Adaptable and able to respond effectively to changing priorities. Commitment to accuracy, efficiency, and service excellence. What We Offer A supportive and collaborative work environment. Opportunities to build experience in scheduling, customer service, and operations. The chance to make a meaningful impact on customer satisfaction and service delivery. #J-18808-Ljbffr