Customer Support Representative

Who We Are

BenefitsMe, located centrally in Wichita, Kansas, partners with HR Departments nationwide to offer a multi-faceted Financial Wellness Program, with an emphasis on our Purchasing Assistance Program. Our mission is to amplify traditional benefit offerings with a voluntary program that meets the modern needs of employees, alleviating financial stress & enhancing talent acquisition and retention for Employers. We offer over 100 modules of financial education in our Financial Education Learning Center and a revolutionary Purchasing Assistance Program that allows employees to purchase quality merchandise while paying over time through payroll deductions, interest-free.

About the job

BenefitsMe is dedicated to providing exceptional customer service and support to our customers. We are looking for a reliable and professional Customer Service Representative to join our team based in our Wichita, KS, office and help us deliver the best experience to our ecommerce customers. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries and providing solutions. Your role will be crucial in ensuring our clients feel valued and supported.

At BenefitsMe, how we work is just as important as what we do. All team members are expected to align with our core values, known as the W.A.Y.S. we work —Walk the Walk, Always Be Better, Yes, And…, and Synergy Over Silos. We believe in accountability, growth, solutions-focused thinking, and cross-functional teamwork. No drama, no egos—just a passionate, collaborative team working toward a common mission.

What You’ll Do (including but not limited to)

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about our services and each customer’s account.
• Report noticeable trends or issues to the appropriate supervisor or teammember for remediation.
• Resolve customer issues promptly and efficiently.
• Maintain a positive and professional demeanor while interacting with customers.
• Ability to remain composed and solutions-focused during peak call volumes, handling increased demand with professionalism, clarity, and calm—even when things get hectic.
• Document customer interactions and feedback for continuous improvement.

Who You Are:

You’re a problem-solver with a positive attitude, a calm presence, and a desire to help others. You thrive in a fast-paced environment, communicate clearly, and don’t shy away from stepping up when your team needs support. You’re resourceful, coachable, and eager to grow with a values-driven company making a real impact.

Qualifications:

• Strong communication and interpersonal skills.
• Previous customer service experience preferred.
• Previous call center experience a plus.
• Ability to handle challenging situations with professionalism and empathy.
• Strong computer skills and familiarity with customer service software.

Schedule:

• Full-time hours, with flexibility to work evenings and weekends.

Compensation & Benefits:

• Competitive hourly wage.
• Comprehensive benefits: medical, dental, vision
• Paid Time Off
• Opportunity for professional growth and development.
• Supportive and inclusive work environment.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Work Location: In person