FullTime Bilingual Office Administrator Operations Support

Benefits Company parties Competitive salary Opportunity for advancement Training & development Competitive compensation Great work environment Hands‑on training Career advancement opportunities Opportunity to grow within the company Direct exposure to upper management and business operations Job Summary We are seeking a bilingual professional who speaks English and Spanish and has at least 5 years of office management, administrative, or personnel experience. The ideal candidate must be able to adapt to changes, make decisions under pressure, handle customer conflicts professionally, and work closely with upper management to support billing, reports, office procedures, and daily operations. We are looking for someone who is proactive, dependable, technology-oriented, and capable of bringing new ideas to help the company grow and operate more efficiently. Responsibilities Answer incoming phone calls and assist customers professionally Provide excellent customer service and manage customer concerns or conflicts Direct calls, messages, and service requests to the appropriate department Support scheduling, dispatching, and office coordination as needed Assist with billing, invoices, payment follow-ups, and account updates Prepare reports and assist upper management with operational information Process incoming paperwork and maintain organized records Scan, copy, upload, and file documents Assist with data entry and administrative tasks Maintain physical and electronic filing systems Communicate with clients, vendors, technicians, and office staff Assist with personnel coordination and employee communication Help improve office procedures, systems, and workflow Use technology and office software to support daily operations Identify areas for improvement and bring innovative ideas to management Support the office team in a fast‑paced and growing company environment Qualifications Bilingual English and Spanish required Minimum 5 years of office management, administrative, or personnel experience preferred Excellent customer service and conflict-resolution skills Strong verbal and written communication skills Ability to make decisions under pressure Ability to adapt to changes and shifting priorities Proactive, organized, and detail-oriented Reliable, punctual, and professional Strong time-management and multitasking skills Comfortable working in a fast‑paced environment Basic knowledge of billing, reporting, and office administration Technology-oriented and willing to learn new systems Familiarity with Microsoft Office, Word, Excel, Outlook, Adobe Acrobat, and office software is preferred Experience with CRM, scheduling, dispatching, or service-based businesses is a plus What We Are Looking For We are looking for someone who can bring value to the company, not just complete tasks. The ideal candidate is someone who has strong office and people‑management experience, can think independently and take initiative, can adapt quickly to changes, can stay calm and professional under pressure, has excellent customer service skills, can manage difficult conversations professionally, is organized and dependable, works well with upper management, is open to learning and using technology, brings ideas to improve office systems and company operations, and wants to grow with the company long‑term. Work Schedule Monday to Friday 8:30 AM – 5:30 PM Location Miami, FL Apply Today If you are a bilingual, experienced, and proactive office professional looking for a long‑term opportunity with a growing company, we encourage you to apply. Cool Solution Services Inc. 436 SW 8th St, Suite 10 Miami, FL 33130 #J-18808-Ljbffr Cool Solutions Services Inc