Customer Service Rep (08785) - 2317 W University Dr

Customer Service Rep

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

• Respond to customer inquiries via phone, email, and in-person interactions
• Address and resolve customer complaints in a timely and professional manner
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our system
• Identify and escalate complex issues to appropriate team members when necessary
• Contribute to a positive team environment and support colleagues as needed

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to work on-site at our Denton location (2317 W University Dr)

WORK CONDITIONS Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
• In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas
• Extreme weather conditions including temperatures ranging from 0 degrees up to 110 degrees outside
• Rain, fog, sleet, snow, ice, wind, dust, and more
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher
• Sharp edges and moving mechanical parts

SENSING :

• Talking and listening on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS :

• The ability to direct activities
• Perform repetitive tasks
• Work alone and with others
• Work adequately under stress
• Meet strict quality control standards
• Work well with others
• Satisfy unhappy customers
• Analyze and compile data
• Make judgments and decisions
• Problem Solving

PHYSICAL REQUIREMENTS

• Standing
• Most tasks are performed from a standing position
• Height of most work surfaces is between 36 and 48 inches
• Walking/Jogging/Running
• For short distances or for short durations
• Sitting
• Paperwork is normally completed in an office at a desk or table
• Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
• Cases are usually lifted from floor and stacked onto shelves up to 72" high
• Carrying
• Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray
• Pushing
• To move trays which are usually placed on dollies
• A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push
• Climbing
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station
• Toe room is present, but workers are unable to flex their knees while standing at this station
• Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day
• Forward bending is also present at the front counter and when stocking ingredients
• Crouching/Squatting
• Performed occasionally to stock shelves and to clean low areas
• Reaching
• Reaching is performed continuously; up, down and forward
• Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones
• Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day
• Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes
• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel