Security Officer ($18.50/hr + DOE) - Canisius University - Buffalo, NY

Job Title

This is a public environment at Canisius University and surrounding areas with the corresponding levels of traffic (employees, visitors, customers, etc.). This position patrols campus, and provides safety, security and assistance to students, staff and visitors to the university.

Responsibilities

• Patrol campus environs by foot and/or vehicle to observe and report suspicious activity and/or criminal activity;
• Respond to emergencies, take appropriate action and document all incidents.
• Issue tickets for parking and moving violations.
• Make payroll runs and general courier service.
• Provide friendly, courteous, respectful service to the Canisius University community.
• Attend various training seminars and is responsible for retention of information.
• Maintain confidentiality of information (including but not limited to: student and employee personal information, student grades, etc.), both during and after their employment with the University. Any question regarding the confidentiality of material should be referred to the supervisor. Any violation shall subject the employee to disciplinary action, up to and including termination of employment.
• Perform other duties as assigned.
• This position has no supervisory responsibilities.

General Description:

• 90% - Patrols campus by foot and/or vehicle; responds to emergencies taking appropriate action and accurately documenting all incidents.
• 10% - Issues tickets for parking and moving violations; makes payroll runs and provides general courier service.

Qualifications

• High School diploma required, or any combination of education equivalent to graduation from high school or other combination of education, training and experience that provides the necessary knowledge, skills and abilities.
• Associate (AAS) degree in Criminal Justice or related field preferred.
• A minimum of 2 years' related experience required.
• A valid New York State driver's license is required that satisfies both University and insurance company underwriting rules and regulations for driving a motor vehicle. Must also be able to operate a motor vehicle in Canada.
• Current New York State Security Guard Registration required.
• First Aid and CPR certification required.
• Emergency Medical Technician certification preferred.
• Contract requires employees to speak, understand, read and write English.

Skills and Abilities

• Ability to read and comprehend various forms, documentation, files and information in the department.
• Excellent interpersonal, written and verbal communication, problem solving and intervention skills.
• Proficiency in handling various office machines including but not limited to: keyboard, calculator, computer, copier and fax machine.
• Ability to receive telephone and radio calls, respond to inquiries and communicate with others by telephone.
• Ability to meet and adhere to all safety guidelines and regulations set forth by the company and client.
• Ability to work flexible shifts, evenings and weekends.
• Ability to be reliable, dependable, flexible, make decisions in the moment with little to no supervision.
• Demonstrable effective customer service skills.
• Working knowledge of Windows programs and applications.
• Ability to perform all the above essential job functions for a minimum of an eight-hour shift, without significant risk of serious injury.
• Ability to drive a personal or university vehicle for the purpose of university business on a regular basis.

Working Conditions and Physical Requirements

Weather: Indoor/Outdoor. Frequently exposed to both cold and hot weather conditions.

Noise level: Moderate to Loud

Description of environment: This is a school campus with public access and surrounding areas with the corresponding levels of traffic (employees, visitors, students, etc.).

Must constantly be able to stand, walk, climb, push, pull use hands and arms, stoop, kneel and crouch.

Physical requirements: Must be able to lift and move up to 50lbs.

Competencies

• Customer Service Provides outstanding customer service; manages difficult or emotional situations; responds promptly to customer needs; responds to request for service and assistance; meets commitments in a timely manner.
• Interpersonal Skills Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other ideas.
• Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication Writes incident, logs and other reports clearly; able to read and interpret written information.

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.