Lead, AI & Automation for Next-Gen Contact Center

Authority Brands

Authority Brands is seeking a hands-on Senior Manager, Contact Center AI & Automation to own the design and deployment of AI virtual agents across voice and digital journeys. You will lead conversations, integrate with CCaaS and CRM systems, and drive measurable improvements in autonomous resolution while safeguarding privacy and brand standards. You will collaborate with Technology, Data, Operations, Legal, Privacy, Security, and brand teams, delivering scalable production solutions and #J-18808-Ljbffr

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Vacancy posted 3 days ago

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