Product Manager, QNXT Implementation - SCAN Temp

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Product Manager, QNXT Implementation - SCAN Temp is responsible fordesigning andoptimizingfuture state business requirements, workflows, and operating approaches for the Claims workstream as part of the QNXT implementation. This role partners closely with program managers supporting Claims, Provider Data, and Configuration, including provider contracts, benefits, UM/business rules, and capitation, as well as the program lead and subject matter experts, to define an end-to-end solution that is effective, efficient, scalable, and aligned to enterprise goals.

The role is accountable for ensuring future state design decisions are not constrained by current processes, for coaching SMEs and product owners toward best-practice thinking, and for driving design outcomes that enable successful configuration, testing, readiness, and long-term operational performance

You Will

• Lead the design of future state business requirements, workflows, and operational processes for the Claims workstream within the QNXT implementation, ensuring alignment to business objectives, system capabilities, and enterprise transformation goals.Define and document end-to-end future state workflows for claims processing, adjudication, pricing, exception handling, and related operational activities, with clear traceability to business requirements, decisions, and downstream implementation needs.

• Partner with program managers supporting Claims, Provider Data, and Configuration, including provider contracts, benefits, UM/business rules, and capitation, to ensure future state design decisions support an integrated end-to-end claims solution.

• Facilitate workshops and working sessions with SMEs, product owners, operational leaders, and technical partners to elicit requirements, challenge assumptions, evaluate options, and drive sound future state design decisions.

• Coach SMEs and product owners to think beyond current state processes and legacy system constraints, promoting best-practice design principles and ensuring the future state reflects the most effective and efficient operating model possible.

• Serve as a key design authority for the Claims workstream by identifying process improvement opportunities, resolving design tradeoffs, surfacing risks and dependencies, and driving decisions that optimize system performance, usability, and operational outcomes.

• Translate future state workflows and requirements into clear design artifacts and implementation inputs that support configuration, test scenario development, training, operational readiness, and go-live preparation.

• Work closely with the program lead and other cross-functional stakeholders to maintain alignment on scope, priorities, dependencies, and decisions impacting the future state design of claims-related capabilities.

• Ensure future state design deliverables are complete, high quality, and actionable, including requirements, workflow documentation, decision logs, process maps, design principles, and supporting materials for implementation teams.

• Hold accountability for the overall quality and effectiveness of the Claims future state design, ensuring the solution enables efficient operations, supports business readiness, and establishes a scalable foundation for long-term success in QNXT.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• Bachelor's degree or equivalent combination of education and experiencein Business, Health Administration, Information Systems, or related fields.

• Master's degree (preferred)- MBA, MPH, MS in Health Administration, Information Systems, or related field.

• Minimum 6 years related experience as a Product Manager with in the health plan, healthcare, or related industry.

• Strong knowledge of healthcare payer claims operations, including end-to-end claims workflows, adjudication logic, pricing, payment, exception handling, and operational dependencies.

• Demonstrated ability to design future state requirements, workflows, and business processes for complex system implementations or operating model transformations.

• Working knowledge of QNXT or similar core administrative platforms and the interaction between claims and related domains such as provider data, provider contracts, benefits, UM/business rules, and capitation.

• Ability to facilitate cross-functional workshops, synthesize input from multiple stakeholders, and translate business needs into clear, actionable requirements and workflow documentation.

• Strong coaching and influencing skills, with the ability to guide SMEs and product owners beyond current state thinking and toward efficient, scalable, and sustainable future state solutions.

• Ability to identify design tradeoffs, process inefficiencies, and cross-workstream dependencies, and recommend solutions that optimize end-to-end business and system performance.

• Strong analytical, organizational, and documentation skills, including the ability to maintain requirements, process maps, decisions, and design artifacts with a high degree of quality and traceability.

• Excellent verbal and written communication skills, with the ability to present complex design concepts, recommendations, and decisions clearly to leadership, operational teams, and technical stakeholders.

• Ability to support downstream implementation activities by ensuring future state designs are practical, testable, configurable, and aligned to operational readiness and go-live needs.

• Strong accountability and results orientation, with commitment to ensuring the Claims future state design delivers an effective, efficient, and scalable foundation for QNXT implementation success.

• Future state design, product management leadership experience.

• Systems thinking and end-to-end process optimization.

• Requirements elicitation and workflow design.

• Facilitation, influence, and stakeholder alignment.

• Coaching and challenging current state thinking.

• Analytical problem solving and decision making.

• Change leadership and continuous improvement mindset.

• Cross-functional collaboration and partnership.

• Accountability for design quality and business outcomes.

• Advanced Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, Access), Visio, and SQL required.

SCAN Temp

What's in it for you?

• This is a temporary opportunity for a limited period of time

• Base Wage Range: $34.47 - $49.97 hourly

• Work Mode: Mostly Remote

• Medical Benefits

• Paid Sick Time

• Excellent 401(k) Retirement Saving Plan

• Robust employee recognition program

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)