Sales Support Intern

Job Details Job Location: BFC HQ - Saint Petersburg, FL 33701 About the Program Location: Saint Petersburg, FL Timeframe: Length of a semester; some internships may be extended Hours: 20-40 hours per week, flexible to accommodate class schedule Paid internship with real-world experience that supports a smooth transition into your career Role Summary Bankers Insurance Group is transitioning its independent agency partners to a new software platform for quoting and writing business. This intern supports the Distribution sales team as the central point of contact for agency communication during that rollout - keeping questions and concerns organized, maintaining steady communication with agencies, and escalating technical issues to the right people. This is a sales support role, not a help desk role: the focus is on relationship management, organization, and follow-through. Primary Responsibilities Serve as the first point of contact for incoming agency questions and concerns about the new platform Log and organize all incoming communication in a central tracker so no request or commitment is lost Maintain consistent, proactive outbound communication to agencies - status updates, reminders, and follow-up on open items Partner with Distribution sales reps to prepare for agency touchpoints and follow up on what was promised Distinguish questions the sales team can answer directly from issues that need technical support, and elevate with clear, complete detail Track escalated items through to resolution and close the loop with the agency Identify recurring questions and help build reusable FAQ and quick-reference material for agencies and the sales team Provide a weekly summary of open items, volume, and recurring themes to Distribution leadership Required Skills and Characteristics Excellent written and verbal communication; comfortable interacting with external business partners Highly organized and detail-oriented with dependable follow-through Ability to prioritize competing requests and manage an active queue Proficiency with Microsoft Office, particularly Excel and Outlook Comfortable learning new software quickly and explaining it in plain language Able to work independently and take ownership of responsibilities Preferred Qualifications Coursework or interest in business, marketing, communications, sales, or risk management and insurance Previous customer-facing, client service, or account support experience Exposure to CRM or shared tracking tools (e.g., Salesforce, SharePoint, Excel trackers) Qualifications #J-18808-Ljbffr Priority Dispatch Corp.