Night Auditor - Tahiti Village

Tahiti Village Resort & Spa Front Desk Position

Soleil Management by YES& was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.

We are a hospitality and lifestyle company that inspires 'lasting togetherness' through our brands, companies, and products.

We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We're better together.

We're a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.

Discover Tahiti Village Resort & Spa, an island-inspired oasis.

Our all-suite resort is a family friendly destination providing guests all the comforts of home with top-level amenities and beautiful landscapes. Voted "Best of Las Vegas - Family Friendly Resort" three years in a row in part due to our amazing offerings including our sandy beach pool and tropical 1/8 mile lazy river. Our summer activities are fun and engaging, our magical mermaids swim through property multiple times a week and on the weekends we feature traditional Hawaiian Luaus parties bringing island vibes and live entertainment to our Ohana. Guests can also pamper themselves at the Mahana Spa or grab a bite and drinks at 17 South Booze & Bites featuring limited gaming.

Create magic with us

At Tahiti Village Resort & Spa we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests.

Role

Meet, greet, check in and assist resort guests/owners upon arrival at resort. Receive mail, packages and assist guest/owners with local restaurants, places and community questions.

Responsibilities

Greet guests/owners with a welcoming smile and friendly demeanor

Perform all guest check-in and check-out procedures

Obtain or confirm guest information, driver's license/passport, etc.

Collect payments for resort fees, bulk trash and towel card deposits

Answer phones and direct calls to appropriate personnel

Check and send emails

Make and confirm reservations

Maintain a clean and tidy work space at all times

Inform guests of resort amenities and offerings

Be informed and up-to-date on all amenity changes and/or closures

Communicate with housekeeping, room service and security staff as necessary

Provide local information on restaurants, special sites, activities, etc.

Resolve customer complaints and problems calmly and effectively

Notify management of any serious issues that you cannot resolve

Take and deliver messages for guests

Store luggage and valuables as needed

Receive mail, log packages, etc.

Maintain a friendly, personable disposition

Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

Any task as assigned by the Resort Leadership team.

Requirements

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required.
• Extensive experience with computers and telephones.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills

Revenue/Budgetary/Staff Responsibility

• Different payment types and cash transaction

Team members are not limited to the above mentioned job description and may be requested to do additional tasks as directed by Management Team.

Work Posture Requirements:

Sitting: Rarely

Standing: Constantly

Walking: Constantly

Driving: N/A

Bending (from waist): Frequently

Crouching (squat): Frequently

Kneeling: Frequently

Crawling: Rarely

Climbing (stairs): Rarely

Climbing (ladder): Rarely

Twisting: Frequently

Reaching: Frequently

Wrist Motion: Constantly

Carrying Requirements:

Items Carried: Paper, mail, packages, etc.

Distance: 30 feet

Times Per Day: Frequently

Maximum Weight: 50 LBS

Moving/Lifting Requirements:

Items Moved/Lifted: Paper, mail, packages, etc.

Times Per Day: Frequently

Maximum Weight: 50 LBS

Moving/Lifting Levels/Heights:

Floor: Frequently

Knee: Frequently

Waist: Frequently

Chest: Frequently

Overhead: Rarely

Push/Pull Requirements:

Item Name: Furniture Frequency: Rarely

Item Name: Shampooer: Frequency: Rarely

Item Name: Vacuum: Frequency: Rarely

Item Name: Utility Cart Frequency: Rarely

Environmental Conditions:

Inside/Outside: Yes

Hot/Cold Temperatures: Yes

Wet: Yes

Noise: Yes

Power Equipment: No

Traffic Hazards: Yes

Chemical Hazards: No

Heights: Yes

Dust: Yes

Close Quarters: Yes

Fumes/Odors: No

EEO/Drug Free Workplace