Patient Access Representative II

Job Description

Job Description

Cancer Specialists of North Florida is recruiting for an experienced Patient Access Representative II for our busy Ascension Riverside Office. A Patient Access Representative II is integral to multi-service, multi-centered clinics offering Radiation, Medical Oncology, Hematology, and Imaging services. This role supports patient access and front office operations in a fast-paced, multi-department environment, coordinating patient care across multiple clinical services. The position requires advanced multitasking abilities, proficiency with multiple systems, and the ability to manage complex workflows while ensuring a professional and welcoming patient experience. Essential duties and responsibilities include the following:

• Greet patients and visitors promptly and professionally. Check in patients and notify clinical staff of arrivals.
• Provide, collect, and proof patient forms. Update demographics, insurance information, and clinical documentation in the system. Collect co-pays, balances, and provide receipts.
• Ensure patients are registered in the correct systems for all applicable services and departments.
• Answer, screen, and respond to inquiries via phone, electronic communication, or in person. Route messages to appropriate personnel and communicate accurately and promptly.
• Check patients out and schedule returning appointments across multiple departments. Provide detailed appointment information, preparation instructions, and directions.
• Assist New Patient Coordinators arrange physician referrals and related medical appointments as needed.
• Record cancellations and missed appointments, reschedule as appropriate, and notify relevant staff.
• Provide administrative support, including filing, maintaining patient charts, and organizing clinic supplies.
• Maintain a professional and welcoming front office and patient waiting area.
• Provide scheduling support for multiple departments including Radiation, Oncology, and Imaging while coordinating patient care across teams.
• Utilize systems such as Phrasia, Mosaiq, Onco, and G4 to manage patient registration and maintain accurate scheduling.
• Adhere strictly to confidentiality, HIPAA regulations, and state and federal laws regarding patient information.
• Serve as a point of guidance for other front desk staff and support cross-department coordination.

• Perform additional duties as requested or assigned.

Full-time Position, Monday – Friday

Location Address: 2 Shircliff Way, MVT Cancer Center, Jacksonville, FL 32204

Education and Experience:

• High School Diploma or Equivalent

• Minimum of two or more years’ experience in a medical office setting
• Hematology/Oncology experience preferred

Compensation and Benefits:

• Salary is commensurate with experience and qualifications

Cancer Specialists of North Florida is an "EEO Employer” and “Drug Free Workplace”