Hospital Coordinator

ROLE SUMMARY The Hospital Coordinator is responsible for coordinating emergent and non-emergent patient transportation between the designated hospital transfer center and Central EMS. This role ensures timely transport coordination, accurate documentation, and a high level of customerservice. The transfer center liaison works closely with Care Coordination, vendors, and internal teams to maintain service efficiency, data integrity, and patient satisfaction. This is a non-exempt position working a shift-based schedule onsite at the designated hospital Transfer Center. KEY RESPONSIBILITIES Essential Duties and Responsibilities: Knowledge and understanding of Central EMS Operations. Knowledge and understanding of the designated hospital system's patient flow needs. Knowledge of the Central EMS CAD and Statcall (if applicable) Coordinate transportation between hospitals Central EMS Monitor and document ETAs in Cad and Statcall (if applicable) and other systems Communicate ETA updates to customer Review trip history and internal notes to identify delays or recurring issues Maintain accurate and timestamped documentation in CAD, Statcall (if applicable) and manual tracking systems Escalate recurring issues such as missed ETAs or incomplete trip documentation Support problem-solving efforts for transport-related issues Maintain high levels of customer service across all interactions Ensure compliance with HIPAA, company policies, and confidentiality standards Report documentation or compliance concerns to leadership Perform additional duties as assigned PHYSICAL REQUIREMENTS Prolonged periods of sitting Ability to remain at workstation for extended durations Frequent use of computer systems and communication tools CORE COMPETENCIES Attention to Detail Organizational Skills Customer Service Orientation Problem-Solving Skills Communication Skills Adaptability to Shift Work Commitment to Patient Safety and Compliance REPORTING RELATIONSHIP Reports directly to the Director of Operations WORK ENVIRONMENT Onsite at designated hospital Transfer Center Fast-paced healthcare coordination environment Frequent interaction with hospitals, dispatch teams REQUIRED QUALIFICATIONS Minimum 2 years of customer service experience (healthcare preferred) Training and/or education in customer service or healthcare services Strong verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) Dispatcher or call-taking experience preferred but not required