68059467 - OPERATIONS & MGMT CONSULTANT I - SES

Requisition No: 882725 

Agency: Agency for Health Care Administration

Working Title: 68059467 - OPERATIONS & MGMT CONSULTANT I - SES

 Pay Plan: SES

Position Number: 68059467 

Salary: $1,550.80 - $2,016.04 Biweekly 

Posting Closing Date: 09/07/2026 

Total Compensation Estimator 

Agency Overview:

The Agency for Health Care Administration (AHCA) is Florida's chief health policy and planning entity.

The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of the Agency Secretary, AHCA is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation.

The Medicaid program provides low-income families and individuals with access to health care.

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals and families across the state, AHCA invites you to apply to become an essential member of our team.

As one of Florida’s leading state agencies, AHCA’s diverse workforce community of more than 1,400 employees is proud of its efforts to serve the people of Florida.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

Position Overview:

This is an exciting opportunity to help shape the quality of health care in Florida.

We are seeking to hire Operations & Management Consultant I who desires to work to enhance the delivery of health care services through the Florida Medicaid Program.

This position requires a candidate who is creative, flexible, innovative, and who will thrive in a fast-paced, team based work environment.

This position is located in the Bureau of Medicaid Quality.

Medicaid Quality provides data-driven, focused and systematic feedback on the quality of Florida’s Medicaid program to federal and state agencies, Medicaid recipients, Medicaid managed care plans, and providers.

The Bureau of Medicaid Quality has a strong focus on providing more comprehensive care, improving health outcomes, and reducing costs.

This position is responsible for reporting to the Assistant Deputy Secretary for Medicaid Policy and Quality to provide advanced administrative and technical assistance in coordinating a variety of administrative functions between the Assistant Deputy Secretary, and the Bureaus of Medicaid Policy and Medicaid Quality.

The incumbent in this position maintains up-to-date knowledge concerning the Florida Medicaid program, including pertinent statutes, Florida State plan for Medicaid, Florida administrative rules, and claims processing procedures.

The incumbent remains informed about the Medicaid activities of the Agency and about the operations of the fiscal agent contractor.

The incumbent maintains basic knowledge of Medicare and other health care programs that relate to Medicaid.

Maintain up-to-date knowledge of Agency rules and regulations pertaining to overall office and personnel management practices and procedures. 

The incumbent maintains knowledge of purchasing system, procedures, and purchasing as needed.

The incumbent in this position assists the Assistant Deputy Secretary for Medicaid Policy and Quality with administrative responsibilities for the Division of Medicaid, as assigned by the Deputy Secretary for Medicaid, delegates, or other Agency Management Team members.

The incumbent reviews administrative policies, procedures, guidelines, and evaluates the impact on the Medicaid program office.

The incumbent provides technical assistance to the state regarding these policies and procedures on implementation and ensures that policies and procedures are carried out.

The incumbent in this position performs extensive scheduling and calendaring for the Assistant Deputy Secretary for Medicaid Policy and Quality.

The incumbent coordinates scheduling for the Assistant Deputy Secretary and works with counterparts in other organizational units to ensure that all Medicaid leadership obligations are met each day.

The incumbent schedules and processes travel and travel reimbursements for the Assistant Deputy Secretary of Medicaid Policy and Quality.

The incumbent in this position oversees timely completion of assignments that require review by the Assistant Deputy Secretary.

The incumbent provides assistance to organizational units in daily and on-going assignments as well as special assignments.

Make recommendations to staff to ensure consistency with management's position.

The incumbent works with organizational units in timely completion of assignments that require review by the Assistant Deputy Secretary.

The incumbent coordinates and oversees specialized and technical assignments delegated by the Deputy Secretary for Medicaid, delegates, or other Agency Management Team members.

The incumbent independently directs completion of assignments when Assistant Deputy Secretary are not available.

The incumbent in this position reviews records, reports and other documents requiring action by the Assistant Deputy Secretary and coordinates their handling to completion.

The incumbent prepares and coordinates the development of briefing packages, presentations, or other material for the Assistant Deputy Secretary.

The incumbent works with organizational units on programmatic content and format so that materials result in a highly professional product.

The incumbent prepares and analyzes correspondence and other communications, which may include reports of program initiatives and special projects.

The incumbent in this position assists the Assistant Deputy Secretary with personnel, budget, legislative, public information, and other activities within the Agency.

The incumbent reviews and analyzes routine budget reports and personnel information for the Assistant Deputy Secretary for Medicaid Policy and Quality.

The incumbent research issues related to these areas and makes recommendations to the Assistant Deputy Secretary for Medicaid Policy and Quality.

The incumbent in this position performs special assignments at the direction of the Assistant Deputy Secretary and assists the Deputy Secretary for Medicaid when Operations & Management Consultant II is unavailable.

The incumbent performs additional duties which may include assisting the Deputy Secretary and the Operations & Management Consultant II, providing administrative backup support as needed for Medicaid Director Office staff with personnel issues, purchasing and assisting the receptionist with phone coverage on an as-needed basis.

The incumbent in this position reviews all personnel action requests received from the Bureaus of Policy and Quality for completeness and accuracy, before submitting to the Division's HR Liaison.

The incumbent in this position performs other related duties as requested.

This position is not a remote or telework position.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. We offer an excellent array of benefits, including:

• Health insurance (i.e., individual and family coverage) to eligible employees

• Life insurance; $25,000 policy is free plus option to purchase additional life insurance

• Dental, vision and supplemental insurance

• State of Florida retirement options, including employer contributions

• Ability to earn up to 176 hours of paid annual leave as a new employee with the State of Florida

• Ability to earn up to 104 hours of sick leave annually

• Nine paid holidays and 1 personal holiday each year

• Opportunities for career advancement

• Tuition waivers (accepted by major Florida Colleges/universities)

• Student loan forgiveness opportunities (eligibility required)

• Training opportunities

• Flexible Spending Accounts

• Shared Savings Program for select medical services

• Lower copays for prescription drugs

• Health and Wellness discounts

For a more complete list of benefits, please visit

For more information about the Bureau of Medicaid Quality, please visit our website at

Join us at the Agency for Health Care Administration in fulfilling our mission to provide “Better Health Care for all Floridians.”

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of office procedures and practices.

Skill in typing.

Ability to plan and organize work assignments.

Ability to communicate effectively.

Ability to use data systems such ass MFMP, STMS, Flair, and others.

Ability to travel with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

•Three (3) years of administrative/office clerical work experience.

•Three (3) years of experience managing a calendar/schedule.

•Three (3) years of experience with Microsoft Office (including Excel, Word, and PowerPoint).

•Three (3) years of experience with Statewide Travel Management System.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: SHENA GRANTHAM View phone number on us.fitly.work

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.