IT Support & Systems Specialist

IT Support & Systems Specialist Full-Time Opportunity Based in Poughkeepsie, New York Travel Throughout Dutchess and Orange Counties Occasional Evening and Weekend Availability Required Are you a hands-on IT professional who enjoys solving problems, helping people, and keeping critical systems operating reliably? Foam & Wash Car Wash is looking for a dependable and resourceful IT Support & Systems Specialist to support technology across our 13 Hudson Valley locations. This position will serve as the primary internal point of contact for day-to-day IT needs. You will provide hands-on support to our employees, troubleshoot technology issues, maintain hardware and network systems, coordinate with outside vendors, and help ensure our locations remain connected, secure, and operational. This is an on-site, field-based position that requires regular travel between Foam & Wash locations. What You’ll Do Provide prompt, hands-on technical support to employees at our headquarters and car wash locations Diagnose and resolve hardware, software, network, connectivity, and system-related issues Serve as Foam & Wash's primary point of contact with our enterprise-wide POS provider Coordinate POS installations, upgrades, troubleshooting, and remote or on-site vendor support Install, configure, upgrade, and maintain computers, printers, servers, tablets, networking equipment, and other business technology Support and maintain routers, switches, firewalls, wireless networks, and related infrastructure Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections Help plan and implement new hardware, software, and technology upgrades across multiple locations Work closely with our outside IT partner to maintain cybersecurity standards and PCI compliance Coordinate PCI scans, reporting, remediation, and required follow-up Maintain accurate documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps Train and guide employees on the proper and secure use of company technology Prioritize technology issues based on their impact on customers and site operations Provide occasional after-hours or weekend support when urgent technology issues affect business operations Qualifications Previous experience in IT support, systems administration, network support, or a similar hands-on technology role Strong working knowledge of computer hardware, software applications, operating systems, and networking Ability to diagnose problems efficiently and follow issues through to completion Familiarity with cybersecurity best practices, system access controls, backups, and security protocols Experience supporting POS systems or technology across multiple business locations is preferred Familiarity with PCI compliance is preferred Strong organization, documentation, and time-management skills Excellent communication skills with the ability to explain technical issues to nontechnical employees Ability to work independently while also coordinating effectively with employees, vendors, and outside partners Bachelor's or associate degree in Computer Science, Information Technology, or a related field is preferred; equivalent practical experience will also be considered CompTIA A+, Network+, Security+, or similar certifications are preferred but not required Valid driver's license, dependable transportation, and the ability to travel regularly between locations Work Expectations This is a full-time, on-site and field-based position Remote work is not available for this role Regular travel throughout Dutchess and Orange Counties is required Mileage will be reimbursed according to the company’s current reimbursement policy Occasional evening, weekend, or on-call availability may be required when urgent issues affect operations Compensation Compensation will be based on experience, qualifications, and technical background. Full-Time Benefits Medical insurance with company contribution 401(k) retirement plan with a 50% company match, up to the plan limit Paid vacation Paid sick time Paid training Mileage reimbursement for approved travel between locations Opportunities for professional development and advancement within a growing family-owned company About Foam & Wash Foam & Wash was founded in 1966 with one of the country's first coin-operated car washes in Vails Gate, New York. Today, we are a proud, family-owned business with 13 locations and more than 100 dedicated associates serving customers throughout the Hudson Valley. At Foam & Wash, we're committed to delivering a fast, friendly, and consistently great customer experience. Reliable technology is essential to everything we do. If you're looking for a hands-on position where you can solve problems, make a direct impact, and grow with a company that truly values its people, we'd love to have you join us. #J-18808-Ljbffr Foam and Wash Car Wash