Analyst, Business Sr

Job Description:
PURPOSE:
The Senior Business Analyst will have the responsibility to ensure that the businesss need for changes to processes policies and/or information systems are identified understood defined documented and acted upon by eliciting analyzing documenting validating specifying and verifying the needs of business or user. The incumbent is accountable for leading the gathering and synthesizing of business requirements for high complexity software systems processes and/or services and translating them into specifications ensuring the business objectives are met. As the functional expert the incumbent serves as a strategic conduit between the business area and the technical or software development team through which requirements flow.

ESSENTIAL FUNCTIONS:
30% Interprets business needs and issues by gathering eliciting creating analyzing documenting and validating the Business areas user and/or technical (functional/non-functional) requirements. Key contributor in the creation of project plans to define organize and schedule requirements management and development activities. Provides oversight and strategic direction to lower level analysts which includes coaching mentoring and delegating of tasks and deliverables. Facilitates requirements analysis and verification sessions. Accountable in the tracking and management of open issues and assists in planning for resolution. Responsible for successful development sessions and design reviews in order to ensure design meets user requirements.

20% Responsible for overall success of user acceptance testing including documentation verification and release. Implements practices and procedures for end user test plans. Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution. Leads in creating formal communication to be delivered to relevant stakeholders. Providing guidance and training to application end users.

20% Identifies documents and troubleshoots problems with their in-depth knowledge of the relationships in systems software and processes. Collaborate with appropriate stakeholders to monitor report and resolve issues. Participates in the development of solutions and workarounds that solve high complexity technical system and/or business issues.

15% Reviews analyzes and creates detailed documentation of business systems processes software and user needs. Responsible for writing all documentation to established standards in a clear and well organized manner. Develops and/or collaborates in key project and requirement deliverables for projects of high complexity.

10% Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables. Coordinates assigned projects from concept through implementation. Prioritize and manage new work requests.

5% Answers policy-related questions for business process systems and software which require research and consultation with others internally and externally.

Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Level: Bachelors Degree

Education Details: Business Administration Business Management Finance or related field

Experience: 5 years progressive experience in business analysis systems analysis testing or other analytical experience

In Lieu of Education
In lieu of a Bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience.

Preferred Qualifications
Proficient understanding of clinical operations including Care Management Utilization Management and Appeals & Grievances
Previous experience using the GuidingCare Care Manager or Onbase clinical platforms
Masters Degree MBA
Expert understanding of business analysis core competencies
Prior business analysis coaching and mentoring experience

Knowledge Skills and Abilities (KSAs)
Strong time-management and organizational skills Expert
Excellent communication skills both written and verbal Expert
Ability to organize stakeholder meetings. Expert
Use of Microsoft Office applications. Expert
Ability to train and mentor others. Expert

The incumbent is required to immediately disclose any debarment exclusion or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.

Additional Skills:
o Letter template creation
o GuidingCare experience
o Smartcomm experience

***Lumen and / or its clients will not provide equipment (Laptop monitor etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumens client allowing the user access to the required systems and technology.***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Required Experience:

Senior IC