Medical Billing Specialist

Medical Billing Specialist

Location: 1101 Greenwood Boulevard, Lake Mary, FL 32746

Duration: 6 Months

Work Arrangement: 100% Onsite

Pay Range: $22 - $26 per hour (W2)

We are seeking a Medical Billing Specialist to join one of our leading healthcare clients.

In this role, you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances. Working knowledge of billing, insurance and interpreting EOB's is mandatory. The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position. This job description will be reviewed periodically and is subject to change by management.

Responsibilities:

• Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
• Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
• Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
• Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
• Able to explain a billing statement and methodology.
• Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
• Process requests quickly, accurately, and consistently with general supervision
• Submit adjustment / refund requests if needed.
• Keeps management informed of areas of concern and problems identified.
• Assists in monthly closing by assuring all appropriate information is entered into the system.
• Process credit card payments.
• Monitors hardship applications.
• Process correspondence, as assigned.
• Performs other related duties as assigned.
• Follow all HIPAA guidelines.

Basic Qualifications | Education:

• High school graduate or equivalent required
• Knowledge of Revenue Cycle Customer Billing
• Excellent oral and written communication skills preferred
• Detail oriented with a focus on exceptional customer service

Preferred Qualifications:

• Secondary education or Medical Certification
• Experience in the healthcare industry preferred
• Knowledge of customer relationship management (CRM) tools and related analytics desired