Chief of Staff to the CMO

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

The Role

Marketing at Nextiva is moving fast and the stakes are bigger than they've ever been. We're scaling the business, launching new products, defining categories, and rebuilding the marketing organization to operate AI-native. The CMO needs an operating partner who can run the system while he runs the strategy. That's you.

This is a senior leadership role and a 100x role. You are a close strategic partner to the CMO, operating at his level and on his behalf. You think like the CMO, act like the CMO, and represent him in rooms he can't be in. You set the operating rhythm for marketing, connect strategy to execution, and serve as the consolidation point for the marketing leadership team.

You do all of this as an orchestrator of AI systems. Memos, dashboards, decks, comms, research, analysis. The output that used to take a team now takes you, an agent stack, and a few hours of judgment. The CMO is more effective because you're in the seat. The business moves faster because you're in the seat. Nothing gets dropped. Every initiative has an owner. Every meeting moves the company forward.

What You'll Own

• Marketing strategy and OKRs in partnership with the CMO, aligned to corporate priorities. You own the planning rhythm: weekly leadership, monthly business reviews, and the quarterly business review process for marketing
• The executive performance system: CMO dashboards, ROI by program, KPIs by function, and the metrics the executive team actually uses to make decisions
• The AI operating system inside the office of the CMO. Agents, skills, and workflows that produce strategic deliverables (memos, board materials, comms, dashboards, decks, analysis) at a fraction of the time and cost they used to require
• Martech strategy and utilization in partnership with our Architecture team. You will know our stack, how it's used, and where we extract more leverage from it
• Budget ownership for the marketing org in partnership with Finance: quarterly forecasts, variance analysis, and the case for every meaningful dollar
• Cross-functional alignment with Sales, Product, Finance, CX, and IT, including the joint initiatives that drive revenue and new growth motions
• Talent strategy in partnership with HR: hiring loops, onboarding, performance calibration, and development plans for the senior marketing team
• High-leverage special projects, whatever the highest-impact thing is this quarter

What We're Looking For

• 5 to 10 years in roles where you made senior leaders dramatically better. Strategy consulting, banking, ex-founder, or seasoned operator backgrounds all welcome
• AI-native at the operating-system level. You build agents, you write skills, you live in Claude, ChatGPT, Cursor, and the rest of the stack daily, and you have strong opinions about which tools to use when
• 100x ambition. You don't measure your value by hours worked or pages written. You measure it by what gets done because you exist
• Strong taste. You can review AI output and immediately spot what's missing, what's wrong, and what to push further. Judgment is your edge
• Data-fluent and dashboard-fluent. You can pull, transform, and visualize data with or without help
• Comfortable with ambiguity. You don't need a runbook to operate
• Will tell the CMO when he's wrong, and bring a better answer

The Bar

You want to be the best Chief of Staff in tech. Not at one company. In the role. You're obsessed with leverage, excellence, and the quality of every deliverable that leaves your hands. You are not trying to do more work. You are trying to do work that wasn't possible before. You see this seat as a launchpad to a GM, VP, or operating role inside Nextiva or beyond. You play to win. You make every room you're in better just by being in it.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• ️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MP1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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