Chief of Staff to the Managing Director - Intel Customer Support

Chief Of Staff To The Managing Director

The Chief of Staff (CoS) to the Managing Director is a trusted advisor and execution partner, with a primary focus on enabling successful delivery and partnership with Intel, a critical strategic customer for Applied Materials. This role ensures alignment between Applied Materials' strategy, operational execution, and Intel's business, technology, and manufacturing priorities.

The Chief of Staff serves as a force multiplier for the Managing Director—driving disciplined execution, cross-functional alignment, and proactive issue resolution across a highly matrixed, customer-facing organization.

Key Responsibilities:

• Strategic & Customer Alignment
• Partner with the Managing Director to define and execute account-level strategy aligned to Intel's technology roadmaps, factory ramps, and business priorities
• Translate customer commitments into clear internal execution plans across engineering, operations, supply chain, field service, and support teams
• Ensure Applied Materials leadership is aligned on Intel-specific priorities, risks, and opportunities

• Executive Advisory & Decision Support
• Act as a strategic thought partner to the Managing Director on Intel account performance, escalation management, and long-term partnership strategy
• Prepare executive briefings, customer reviews, and materials for Intel leadership engagements
• Synthesize complex technical, operational, and commercial data into clear executive recommendations

• Operational Excellence & Execution
• Drive operating cadence for the Intel account (e.g., staff meetings, QBRs, escalation reviews, milestone tracking)
• Track progress against customer commitments, KPIs, and SLAs; ensure follow-through on actions
• Partner closely with Finance, HR, Legal, Supply Chain, and Operations to ensure disciplined execution and governance

• Cross-Functional Leadership
• Act as the connective tissue across global functions supporting Intel (Engineering, Global Services, Manufacturing, Logistics, IT, Quality)
• Influence outcomes across teams without direct authority to unblock issues impacting customer success
• Anticipate dependencies and risks that could impact Intel fab operations or ramp schedules

• Customer Interface & Escalation Management
• Support preparation and follow-up for critical customer meetings and engagements
• Lead or coordinate executive-level escalations to resolution in partnership with senior leaders
• Represent the Managing Director in cross-functional or customer-facing forums as appropriate

• Communications & Change Management
• Ensure consistent, clear internal messaging regarding Intel priorities, commitments, and expectations
• Support change management efforts tied to customer demands, organizational shifts, or operational improvements
• Enable transparency and alignment across leadership levels

• Special Projects
• Lead high-impact initiatives related to customer delivery, process optimization, or strategic growth on the Intel account
• Manage time-sensitive or confidential initiatives on behalf of the Managing Director

Required Qualifications

• Bachelor's degree required; MBA or advanced degree preferred
• 8–12+ years of experience in strategy, operations, program management, consulting, or customer-facing leadership roles
• Experience supporting large, strategic customers in a complex, matrixed organization
• Strong executive communication, analytical, and problem-solving capabilities
• Ability to operate effectively in high-pressure, customer-critical environments

Preferred Qualifications

• Experience in semiconductor capital equipment, high-tech manufacturing, or global operations
• Previous experience working directly with Intel or similarly complex tier-1 customers
• Background in management consulting, corporate strategy, or enterprise program leadership
• Demonstrated success influencing senior stakeholders without formal authority

Key Competencies

• Executive presence and sound judgment
• Customer-first mindset with strong business acumen
• High integrity, discretion, and accountability
• Strong stakeholder influence and conflict resolution skills
• Bias for action and operational rigor

This role is critical to ensuring Applied Materials delivers consistent, high-quality execution for Intel while strengthening a long-term strategic partnership. The Chief of Staff enables focus, alignment, and speed—ensuring customer commitments translate into measurable outcomes.