Guest Services Liaison Emergency Department Day Shift

Guest Service Liaison

We're seeking a Guest Service Liaison who will serve as the vital connection between our patients and care teams in the Emergency Department. In this dynamic role, you'll demonstrate your exceptional customer service skills by conducting comfort rounds, responding to call lights, and anticipating patient needs before they're even expressed. Your strong communication abilities and genuine service-oriented attitude will help create a welcoming, supportive atmosphere during patients' most vulnerable moments. We need a self-starter who can adapt quickly to changing priorities while maintaining strict HIPAA and PHI compliance standards. If you possess the unique combination of calmness under pressure, proactive problem-solving skills, and an eagerness to learn and grow, this is your opportunity to make a meaningful difference in patient care every single day.

Location: Banner University Medical Center Tucson

1625 N Campbell Ave

Tucson, AZ

Hours: 3 12h shifts 7a -7:30p Days between Monday - Thursday

Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The academic medical center has earned Magnet Recognition becoming the only hospital in southern Arizona to meet the rigorous standards of the American Nurses Credentialing Center's Magnet Recognition Program for nursing excellence. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.

Position Summary

This position assists with providing concierge service to patients, provides a high level of customer service to assist way finding. Acts as a local resource to visitors and ensures a pleasurable and safe environment for patients and guests.

Core Functions

• Meets, greets and assists patients and guests and provides general information regarding the services, the facility, and geographical area.
• Responds to special requests from our patients, customers and guests. Makes special arrangements to ensure unique needs are met. Assist patients and guests with scheduling transportation or other services as needed.
• Gathers, summarizes and provides information to patients and their guests about the property and surrounding area amenities and establishments.
• Coordinates patient needs with other departments/areas. Contracts appropriate individual or department as necessary to resolve patient's requests.
• Coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services.
• Answers phone, transfers calls, takes messages and relays messages and information as needed.
• Provides tours of the facility and walks customers to appropriate areas within the facility.
• Performs functions within established parameters. Customers include patients, families, and the community at large. Expected to perform daily work duties with minimal supervision based on training and policies provided. Expected to assist with patient and guest inquiries to ensure a positive experience.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Must have the ability to handle ongoing face-to-face contact with patients, guests and staff. Must possess excellent oral communication, as well as listening skills to effectively interact pleasantly and calmly with patients, guests and staff.

Preferred Qualifications

Additional related education and/or experience preferred.