Hospitality Assistant

Job Description

Job Description

The Hospitality Assistant provides support to residents by assisting with daily living activities, offering companionship, and maintaining a safe, clean, and welcoming environment. Hospitality Assistants are an extension of the CNA team, focusing on non-clinical homemaker and companion tasks so CNAs can concentrate on direct care responsibilities.

In exchange for a commitment of employment at NCHC, we will cover all class costs, material fees and 3 exam attempts. Receive the CNA training class paid for upfront by NCHC, followed up with an offer for a position as a CNA upon successful completion of the CNA class and exams. As a CNA at Mount View Care Center, your number one job is to enhance the lives of our residents by providing Person-Centered care in our brand-new skilled nursing facility in Wausau.

Compensation and Benefits:

• Starting pay ranges from $15.18 - $16.53 for this role, plus shift differential of $1.50 for 2:00pm - 10:00pm and $2.50 for 10:00pm - 6:00am hours worked. 
• We have one full-time position working 7:00am – 3:30PM and one part-time position working 4:00pm – 8:00pm available.
• Favorable staff to resident ratios.
• Enhanced hands-free communication technology that simplifies workflows.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance , hospital insurance, employee assistance program, employee discounts.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

What Qualifies You:

Required:

• At least 16 years of age.
• Understands and applies directions provided through written documents or verbal communication.
• Compassionate, dependable, and attentive to detail.
• Certified feeding assistant, or the ability to be trained on-site in your first 90 days.

Preferred:

• At least 18 years of age.
• Experience in healthcare, hospitality, or resident-care setting.

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position. 

What a Hospitality Assistant does at NCHC:

• Respond promptly to call lights and resident requests.
• Escort residents to meals, activities, and to the lobby for appointments.
• Assist in the dining room, provide beverages, and help with meal setup and takedown.
• Accurately serves correct meal and texture, distributes appropriate assistive utensils and accurately documents meal intakes at mealtimes.
• Perform laundry, make beds, and stock resident rooms with necessary supplies.
• Pass water to all residents during shift.
• Keep resident areas organized, clutter-free, and comfortable.
• Visit with residents, accompany them on walks, and provide companionship
• Communicate resident needs or concerns to CNAs, nurses, and life enrichment staff.
• Collaborate with staff to ensure timely, quality service.
• Provide reassurance to residents and promote a caring, homelike atmosphere
• Follow all safety and infection prevention protocols, including proper PPE use and hand hygiene.
• Report unsafe conditions, supply shortages, or resident concerns promptly to the nurse manager or unit nurse.
• Support residents’ rights and immediately report suspected abuse, neglect, or misappropriation.
• Attend training and education throughout the year as needed.
• Completed required annual online competency modules.
• Maintain regular onsite attendance.

About North Central Health Care:

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.

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In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.