User Support Manager

User Support Manager

At Polsinelli, What a Law Firm Should Be is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is hiring a User Support Manager.

The User Support Manager will oversee the operations of the Desktop Support team, ensuring efficient and effective technical support services. The Manager will manage the team's performance, develop service protocols, and ensure customer satisfaction. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of help requests. This role will be a working Manager and will contribute to problem resolution by giving in-person, hands-on support to users. The expectation of this role is 4 days per week working onsite in one of the following offices: Kansas City, Chicago, St. Louis, Denver, Dallas, Los Angeles, Washington DC, New York City, Nashville, Philadelphia, Phoenix.

CORE RESPONSIBILITIES

• Strategy & Planning
• Operational Management

REQUIREMENTS

• Knowledge & Experience
• Education

IMMEDIATE POSITION GOALS

The budgeted salary range for this position is $110,000 - $130,000. As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits. Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.