End User Support Technician Lead

job summary:
Are you a senior technical expert with a passion for leadership? We're looking for a Desktop Lead to lead our front-line support team from the trenches. This is a 'player-coach' role where you will act as the final escalation point for complex technical hurdles while simultaneously mentoring junior staff and refining our support workflows. We need someone who is as comfortable administering MDM policies and writing scripts as they are presenting performance metrics to stakeholders. If you have a 'no task too small' attitude and a 'big picture' mindset for process improvement we'd love to chat.

 
location: Nashville, Tennessee
job type: Contract
salary: $42 - 45 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

• Lead a team desktop technicians and assisting with tasks such as ensuring team KPIs are met.
• Lead and participate in end-of-day calls for the desktop team.
• Act as a relationship manager and escalation point for desktop-related issues.
• Oversee and ensure projects related to desktop team are on track, serving as a coordinator and project manager.
• Assist with corporate communications, acting as a liaison and voice for the team.
• Handle day-to-day desktop lead tasks, willing to "roll up sleeves" and be hands on tackling tickets

qualifications:
Proven experience as a Desktop lead or in a similar role, with strong organizational and project management skills.

Experience managing IT support or End User Technology (EUT) teams, including ensuring KPIs and leading team calls.

Ability to act as a relationship manager and escalation point.

Excellent communication and interpersonal skills, with the ability to represent a team effectively.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.