Director of Quality-General Construction

About the Company

Our client is one of the premier general contractors in the Midwest and consistently recognized as one of the nation's top builders. The company has built a reputation for delivering complex commercial construction projects through a culture centered on trust, collaboration, innovation, and doing the right thing. With approximately 500 employees, an impressive level of repeat business, and a people-first culture, the company continues to invest in both its employees and its clients.

This is a rare opportunity to join an organization that is fully committed to elevating quality across the enterprise. Executive leadership has made quality a strategic priority and is looking for a leader who will build a best-in-class program that enhances project delivery while strengthening relationships throughout the organization.

About the Position

The Director of Quality will lead the development and implementation of the company's enterprise-wide quality program. Rather than inheriting a mature system, you'll have the opportunity to shape the vision, establish meaningful performance metrics, build a high-performing quality team, and create processes that support operational excellence across every project.

This is not a traditional quality assurance role focused on policing jobsites. The ideal leader approaches quality with a builder's mindset —someone who earns trust, develops relationships, coaches project teams, and helps operations succeed. The company is looking for a collaborative partner who improves outcomes through influence, education, and practical problem solving, not by carrying a clipboard looking for deficiencies.

Working closely with executive leadership, operations, project management, and field teams, you will help create a culture where quality is embedded into every phase of project delivery.

Key Responsibilities

• Develop and execute the company's long-term quality strategy across all operations.
• Build and continuously improve an enterprise-wide Quality Management Program.
• Establish meaningful quality metrics, reporting dashboards, and performance benchmarks.
• Recruit, mentor, and develop a high-performing quality team as the program grows.
• Partner with project executives, project managers, superintendents, and field personnel to proactively improve project outcomes.
• Create standardized quality processes that are practical, scalable, and embraced by operations.
• Promote a culture focused on prevention rather than inspection.
• Analyze quality trends, warranty issues, rework, and lessons learned to drive continuous improvement.
• Develop training programs that reinforce quality expectations throughout the organization.
• Serve as a trusted advisor to executive leadership on quality initiatives and organizational performance.
• Foster collaboration across departments while strengthening relationships with clients, design partners, and trade contractors.

Requirements

• 10+ years of progressive commercial construction experience.
• Leadership experience in quality, operations, project management, field leadership, or a related construction discipline.
• Strong understanding of commercial construction means, methods, sequencing, and project delivery.
• Experience developing or enhancing quality management systems and continuous improvement initiatives.
• Proven ability to influence project teams through collaboration rather than enforcement.
• Demonstrated success building relationships across all levels of an organization.
• Strong communication and presentation skills.
• Experience leading organizational change and implementing measurable process improvements.
• Bachelor's degree in Construction Management, Engineering, or a related discipline preferred.

What They're Looking For

• A builder first and a quality leader second.
• Someone who coaches rather than polices.
• A collaborative leader who earns trust quickly.
• A strategic thinker who is equally comfortable in the field and the boardroom.
• An individual excited by the opportunity to build something lasting rather than simply maintain an existing program.
• A leader who values accountability, continuous improvement, and developing others.

Benefits

• Base salary of $150,000–$175,000
• Performance-based annual bonus
• Vehicle allowance
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Professional development opportunities
• Long-term career growth with one of the nation's most respected builders
• The unique opportunity to design and lead an enterprise-wide quality program with full executive support