Bi-Lingual Parent Liaison and Receptionist

Parent Liaison/Receptionist

Must meet the requirements for Highly Qualified Status by having one of the following qualifications: Hold at least an Associate's Degree, or Have 48 hours of transferable college coursework, or Have completed the Pathways to Teacher Assistant I (48 hours) and the Teacher Assistant Training II (48 hours) for 96 contact hours. Bilingual proficiency in English and Spanish (or other language relevant to school community) strongly preferred.

Reports To: Principal

Job Goal: To support student success by serving as a welcoming bridge between families and school, efficiently managing front office operations, and providing bilingual communication services that ensure all families can fully engage in their child's educational experience.

Essential Functions and Responsibilities:

• Answer phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the district.
• Liaising, communicating, and nurturing enrolled family relationships as per the school improvement plan and parent engagement policy.
• Provides services primarily as a translator and parent liaison with the schools.
• Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant school leadership team (SLT) members when necessary and scheduling touch base meetings as required.
• Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
• Coordinate parent/community events in order to engage parents in school activities and celebrations.
• Maintains resources for parents to check out to help with their child's academic achievement.
• Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
• Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Tardies
• Receive and sort daily mail/deliveries/couriers.
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or make copies of correspondence or other printed material
• Prepare conference or event materials, such as flyers or invitations.

Terms of Employment: Ten month employment/At-Will/FLSA Non-Exempt Starting Salary and/or Grade: Grade 56 ($26,078.00 - $29,000.40)

Evaluation: Performance of this job will be evaluated in accordance with provisions of the Board and local policy on evaluation of personnel.

Knowledge, Skills and Abilities: The candidate must have excellent customer service, negotiation skills & a flair for numbers. Functional computer skills are required, including spreadsheet creation, Google or Microsoft presentation software. Ability to maintain confidentiality of student information. Exceptional multitasker Ability to follow detailed written and oral instructions. Working knowledge of effective methods of dealing with children in distress. Ability to establish and maintain effective working relationships as necessitated by work assignments. Ability to communicate clearly and concisely, both orally and in writing. General knowledge of activities performed by the lead teacher. General knowledge of procedures to follow in the event of an emergency. Ability to record and store data accurately. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Flexibility is required to work with others in a wide variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using standardized methods Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is moderate. Problem solving is required to analyze issues and create action plans.

Physical Requirements: Must be physically able to operate a variety of equipment including computers, copiers, etc. Must be physically able to operate a motor vehicle. Must be able to lift, carry, push, and pull or otherwise move objects including the human body. Able to exert up to 20 pounds of force occasionally. Light Work usually requires walking or standing to a significant degree.