Children's Long Term Support Case Manager

Salary: $61,672.00 - $67,392.00 Annually
Location : Outagamie County Government Center 320 South Walnut Street, Appleton, WI
Job Type: Full-time
Job Number: 2603545
Department: DHHS ALTS
Opening Date: 06/02/2026
Typical Work Hours/Shift:: 8AM - 4:30PM Monday Through Friday. Worker maintains own schedule and schedules own Home Visits. There are possibilities of comp time with this role.


Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion



Position Purpose
Reporting to the respective program supervisor, the Case Manager - CLTS serves as a point of contact for participants, customers, and/or clients performing related duties toward the objectives and goals of the division.
To be successful in this role during the first year, candidates should be comfortable working closely with children with disabilities and their families, building positive and supportive relationships. Success also requires being a collaborative team member who contributes to a larger multidisciplinary team. The ideal candidate is adaptable, enjoys a mix of office and community-based work, and is confident conducting home visits as part of providing services and support.
Hours: 8AM - 4:30PM Monday Through Friday. Worker maintains own schedule and schedules own Home Visits. There are possibilities of comp time with this role
Remote Work Possibilities: Possible to work remotely 1 day per pay period once trained and approved by the supervisor after 6 months of employment.
Benefits:
Full Benefits Package is available which includes being a part of the Wisconsin Retirement System!

Key Responsibilities
The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Obtain information from clients, family members, and other agencies to assess needs or degree of disability.
• Provide individuals and family members with information that best meet their needs, goals, and preferences, maintaining a person centered approach while being culturally sensitive.
• Maintain knowledge of vocational, housing, and other community resources.
• Make referrals to other agencies for additional services as requested or as appropriate.
• Maintain working relationships with other human services, medical, and social services agencies at various locations and levels of authority.
• Provide educational presentations to other agencies, organizations, and the general public. Participate in community events and outreach.
• Identify needs in the service delivery system and participate in program development initiatives.
• Attend Unit/Division Meetings, client/customer/participant collaboration meetings, and other meetings as required.
• Maintain clinical files and accurate records, as appropriate, and prepares reports as required for coordination of the case and in accordance with State and Medical Assistance guidelines.
• Receive and screen referrals for children with disabilities.
• Perform an assessment and interpret results to determine eligibility for program.
• Provide ongoing case management and service coordination to families and children enrolled in the program.
• Assess needs and provide information and services to meet the needs using a person-centered approach.
• Provide support, education, and technical services to assist families, individuals, and agencies in caring for the disabled individual.
• Maintain accurate records and prepare reports and documentation for court proceedings.
• Certification as a Children's Long Term Care Functional Screener is required and will be achieved through training and examination.
• Perform timely documentation within 3 business days and maintain required productivity rates.
• Maintain regular and predictable attendance. Works overtime/extra hours as needed.
• Perform other duties as assigned.

Education/Certifications/Experience Requirements

• Bachelor of Arts or Science degree or a license to practice as a Registered Nurse. Certification as a Social Worker preferred.
• Two years of experience in a health or human services field, working with one or more of the populations serviced.
• Must possess and maintain a valid driver's license.

Required or Preferred Skills

• Knowledge of and demonstrated ability to conform to goals, policies, and procedures.
• Ability to operate a variety of office equipment including personal computer, photocopier, calculator, and telephone.
• Ability to transport oneself from location to location in an efficient and expedient manner.
• Ability to adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands.
• Ability to add, subtract, multiply, divide, calculate decimals and percent's, and make use of the principles of descriptive statistics.
• Ability to comprehend and interpret a variety of documents including client records, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Ability to prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc.
• Ability to use and interpret medical, legal, and counseling terminology related to the specialty.
• Ability to work well in a team environment.
• Ability to communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing.
• Knowledge of the service delivery system.
• Knowledge of aging, disabilities, and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting:


Outagamie County Diversity Statement:

Outagamie County is committed to developing, nurturing, and sustaining an equitable community and workforce where all individuals can thrive. We pledge to amplify the voices of under-represented communities or those who were historically excluded, by removing barriers that result from racial, social injustice and inequities. We strive to ensure that equity, diversity, inclusion are embedded at all levels of Outagamie County programs and departments through acknowledging, analyzing, and addressing the root causes of inequities. We will create and advance equitable polices, practices and procedures, including, but not limited to County services, recruitment and retention, policies and practices, budgeting and procurement. We commit to being transparent and will continually evaluate and update our values when identified goals and objectives are not being achieved or sustained. Outagamie County will strive to create an inclusive environment where every community member feels like he/she/they belong.

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.
OUTAGAMIE COUNTY OFFERS A COMPREHENSIVE AND HIGHLY COMPETITIVE BENEFITS PACKAGE TO ITS EMPLOYEES.

LEVELS OF BENEFITS CAN VARY BASED ON EMPLOYMENT STATUS AND EMPLOYEE GROUP.

Medical Coverage
Outagamie County currently offers eligible employees a Low-Deductible Health Plan and a High Deductible Health Plan with a Health Savings Account (HSA). Each of these plans are available for single or family coverage at affordable rates.

Dental Coverage
Eligible employees may choose either single, limited family, or family coverage.


Vision Coverage
Outagamie County offers single, employee plus one, employee plus children, and family voluntary vision insurance for those that are benefit eligible. Vision insurance coverage provides an opportunity for employees to save money on routine vision exams, contacts, eyeglass frames, and lenses.

Life Insurance
Outagamie County provides group life insurance for full-time employees. The cost of this coverage is paid for in full by the County.

Voluntary Short-Term Disability Insurance
Short-Term Disability pays the employee a portion of his or her income for a specified period of time, as determined by the plan. The Short-Term Disability plan provides coverage for injuries and illnesses that occur outside of work. The premium for this coverage is paid entirely by the employee and is available to active employees that meet the hours threshold requirements.


Long-Term Disability Insurance
All regular, non-union full-time employees are eligible for long-term disability coverage. Premiums are fully paid by the County.


Wisconsin Retirement System
Wisconsin Retirement Program helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option.
The retirement plan consists of two parts: an employee-required portion and an employer-required portion. Outagamie County pays the employer portion, and employees are responsible for paying the employee-required portion, which is determined by the state each year. Enrollment is required for eligible employees. Eligibility is determined based on Wisconsin Retirement System plan rules.

Deferred Compensation
Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. Employees can save up to 100% of their compensation, to a maximum of $23,500 annually, or as little as $10.00 per paycheck. The amount deferred reduces year-end state and federal income tax base. All the earnings will accrue tax-deferred until such time as the assets are withdrawn, generally at retirement, termination, or other special circumstances. There is also an after-tax 457 Roth contribution option.

Flexible Spending Account Plan
The Flexible Spending Account Plan saves money by allowing the employee to pay for certain medical related expenses and dependent care expenses on a pre-tax basis, reducing annual taxable income resulting in Federal, State, Social Security, and Medicare tax savings.


Employee Assistance Program
Outagamie County has an Employee Assistance Program (EAP). The services offered as part of the County's plan are a benefit provided at no cost to its employees and their immediate family members to help deal with life's stresses. EAP consists of caring individuals who are certified counselors. They offer professional support and direction towards resolving problems or concerns. They can also help by referring the employee to another resource if assistance is needed beyond the EAP.


Paid Time Off
Outagamie County offers several paid time off benefits that include: vacation, personal holidays, national holidays, sick leave, bereavement leave and military leave.


Employee and Family Clinic
Primary Health Services, Acute Health Care and Physical Therapy are available to employees and dependents ages 12 months and up (age 13 and up for physical therapy), who are covered on a county health plan. A Health Coach is available to all employees, and to dependents covered under a county health plan age 14 and older. There is an onsite location and a shared clinic site location.
Fitness Center

Located at the downtown campus, a brand new fitness center with treadmills and other gym equipment is available to all employees from 5am to 10pm daily.
Pet Insurance
Please note that the pet insurance offers are discounts offered to Outagamie County employees and are not programs sponsored by Outagamie County. Please contact the companies directly for any questions, concerns or service issues.
If you would like to learn more, please click below about the benefits.

Values of Excellence (Recognition Program)
A program designed to celebrate the big wins, the daily efforts and everything in between of our county employees, which such a great place to grow, work, and thrive together. Where anyone as a county employee can recognize someone for a job well done!

Continuing Education
Outagamie County encourages continuing education by offering Education Reimbursement. This reimbursement is intended to provide assistance to the employee for out-of-pocket expenses for continuing education for the mutual benefit of the employee and Outagamie County, not covered in the departmental budget.
Any Outagamie County employee in good standing, averaging twenty (20) hours or more per week during the six (6) months prior to the start of the course, is eligible to apply. This statement is not all-inclusive in regard to tuition reimbursement.
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Please explain your experience with disabled children.
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What is the most important thing to remember when working as a team.
Required Question