Remote Technical Support Specialist - Root-Cause Solver
Socket.dev
New York, NY
- Remote job
Socket.dev is seeking a Technical Support Specialist to join the internal support team for B2B retail. You will help account managers and operations colleagues by diagnosing issues, digging into how systems work, and providing clear fixes. The role suits someone who enjoys problem-solving and learning in a friendly, international team. Ideal candidates have 1+ year in technical or customer support, strong logical thinking, and good written English. #J-18808-Ljbffr Socket.dev
Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Remote Technical Support Specialist - Root-Cause Solver in New York, NY vacancy
$67.5k - $112.5k
...We Collect Your Privacy Choices Team Overview The Root Cause Support Analyst partners with technology, engineering, sales, delivery... ...Creates formal customer facing communications summarizing technical events Works with Legal and TransUnion technical teams to finalize...SuggestedFull timeTemporary workWork experience placementWork at officeFlexible hours- ...Make an Impact As a Technical Support Specialist at Nextiva, you’ll be on the... ..., quickly identifying root causes and driving resolution... ...written). ~ Ability to work remotely in Ukraine and regularly work... ...on accuracy Problem Solver: Strong troubleshooting...Remote workFull timeWork at officeWorldwideMonday to FridayShift workNight shift
Nextiva
Remote13 days ago - ...customer tickets, the full-time Senior Technical Support Specialist will provide advanced technical... ...fleet hardware troubleshooting in a remote setting. Key responsibilities Serve... ...MySQL), including complex joins and root-cause query debugging Experience investigating...Remote workFull time
Virtual Vocations Inc
United States3 days ago - Description Job Summary The IT Support & Endpoint Engineer (Level 2)... ...escalation point for complex technical issues and ensures timely... ...endpoint devices - Perform root cause analysis to prevent recurring... ...connectivity issues for remote and on-site users - Assist...Remote workImmediate start
Control Southern
Suwanee, GA2 days ago - ...Technical Support Specialist The Technical Support Specialist is an experienced second-level technical resource who owns complex customer escalations... .... Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or to a formal...Remote workWork experience placementShift work
LeanData
United States1 day ago - ...Technical Support Specialist SARGENT is a market leader in locksets, high security key systems, door... ...customer service via phone, email, and remote support software to current and... ...with equipment in the lab to determine root cause of issues. What we are looking for...Remote workWork experience placement
Ameristar Perimeter Security USA Inc., an ASSA ABLOY Group b...
New Haven, CT1 day ago $55k - $71k
...Macstadium Tier 1 Support SpecialistMacStadium is the... ...the future. We are a remote-first company with a global... ...a Tier 1 Support Specialist to continue delivering... ...documentation, including root cause analysis write-ups,... ...Required:1–3 years in technical customer support, help...Remote workMacStadium
Atlanta, GA12 hours ago- ...Technical Support Specialist We're on a mission to save lives and property, leading the next wave in smart home technology and fire prevention... ...software and hardware Troubleshoot issues down to the root cause Perform other duties as required Requirements:...Remote workFull timeWork experience placementNight shift
Whisker Labs
United States4 days ago - ...Column Technical Services is seeking a motivated and skilled IT Technical Support Specialist to join an IT Shared Services team onsite for... ...Chicago headquarters and seven remote subsidiary locations. We're... ...issues; perform root cause analysis on recurring problems...Remote workWork at office
Trusted Tech Inc
Chicago, IL12 hours ago - ...candidate is a strong problem solver with excellent communication... ...for providing exceptional technical support and customer service to clients... ...troubleshooting and root cause analysis for recurring incidents... ...troubleshooting (Exchange Online, Outlook)Remote support and RMM...Remote work
Celito Communications
Raleigh, NC2 days ago $46.56k - $55.11k
...Technical Support RepresentativeColorado Springs, COAbout the RoleThe Technical... ...agile, high-empathy problem solver responsible for owning and... ...initial contact through root-cause discovery to total technical... ...days in the office / 2 days remote each week12 paid company holidays...Remote workWork at officePushpay
Colorado Springs, CO17 hours ago$41.6k
...equivalent or higher-level technical certification. Have... ...experience in IT support or help desk roles, with... ...to identify the root cause of technical issues efficiently... ..., with hybrid or remote work considered for highly... ...Technical Support Specialist - Tier 1 role is based...Remote workHourly payTemporary workSwissDevJobs.ch
Lake Havasu City, AZ1 day ago- ...for a new early-to-mid career level IT Technical Support Specialist to join our growing IT Team... ...! THIS IS AN ON-SITE, IN PERSON (NON REMOTE ELIGIBLE) POSITION. We will not consider... ...support tickets and proactively address root causes User Administration & Device Management...Remote workHourly payFull timeTemporary workWork at officeRelocation
Mainstreet Bank
Wooster, OH17 hours ago $27.85 - $55.65 per hour
...Technical Support SpecialistAbbott is a global healthcare leader that helps... ...division.Technical Support Specialist: Is the primary account... ...position requires extensive remote troubleshooting capabilities... ...the real issue and its root cause.Determines level of urgency...Remote workHourly payContract workWork experience placementAbbott
Saint Paul, MN17 hours ago$46k - $62.1k
...Description: Job Summary The Technical Support Specialist is a key member of the Product Support... ...and system-level issues. Perform remote diagnostics and guide customers through... ...issues. Document support cases, root cause analyses, resolutions, and corrective...Remote workWork at office- ...Technical Product Support SpecialistSupports the telephone "hotline" function. Directs telephone calls... ...and other support teams to identify root causes and implement lasting solutions.... ...Salesforce Service Cloud, Zendesk) and remote support tools. Ability to work independently...Remote workLive outLocal areaFlexible hours
Waystar
Louisville, KY17 hours ago - ...Corporation in Lincolnshire, Illinois is seeking a Specialist I, Technical Support (30-Hours) to identify problems with SAI... ...telecommunications and data/logs via remote access, and assist customers in troubleshooting to the root cause. The role emphasizes maintaining product...Remote work
- ...Description Job Summary The IT Support & Endpoint Engineer (Level 2)... ...escalation point for complex technical issues and ensures timely... ...endpoint devices - Perform root cause analysis to prevent recurring... ...connectivity issues for remote and on-site users - Assist...Remote workLocal areaImmediate start
Control Southern
Jacksonville, FL17 days ago - ...Description Job Description AMI Technical Support Specialist (Water Utilities) Travel: Around Dallas... ...effectively perform both onsite and remote troubleshooting as well as support... ...needed to troubleshoot and resolve root cause Monitor base stations are up and troubleshoot...Remote workLive inWork at officeLocal areaRelocation
Aqua Metric
Fort Worth, TX4 days ago - ...Job Responsibilities: With remote access to customer systems,... ...Software, identify the problematic root cause on hardware equipment such as... ...troubleshooting support over the phone and via email.... ...procedure, and metrics for a technical support II technician Maintain...Remote work
SGS Consulting
Texasmore than 2 months ago $60k - $70k
...the Role We are seeking an experienced Technical Support Specialist to lead and continuously develop our... ...issues via phone, email, and remote tools Develop, implement, and optimise... ...engineering, and operations teams to diagnose root causes and resolve complex technical issues...Remote work- Technical Support Engineer Position Overview We are seeking a Technical Support Engineer to support... ...complex software and hardware issues, remotely accessing deployed systems, performing... ...deployed systems and identify root causes of technical issues. Work with software...Remote workWorldwide
- ...Roche Customer Support Partner (Application) At Roche... ...and carries out root cause analysis, and liaises with GCS to manage technical issues when required.... ...service, proactive and remote support through Remote... ...an outstanding problem-solver. Able to efficiently...Remote work
Avery Healthcare Group Ltd.
United States17 hours ago - ...Job Responsibilities: As a Technical Support Technician, you will join a team providing remote support to customers across the military, public safety, and mission... ...the end to end incident lifecycle including root cause identification Documentation &; Knowledge...Remote workWork at officeShift work
SGS Consulting
Texasmore than 2 months ago - ...Stripe, Datadog, Miro, and Webflow. Technical Support Specialist As a Technical Support... ...in internal environments to identify root causes Analyse logs, data, and customer... ...diagnosing and resolving technical issues remotely Able to prioritise and manage...Remote workFull time
Synthesia
Remote17 days ago $24 - $25 per hour
...Fleet Tech Support Specialist Location: Austin, TX — On-site Pay:... ...you will monitor vehicles remotely through computer systems, review... ...issues Troubleshoot technical and operational problems and... ...Participate in incident reviews and Root Cause Analysis (RCA) Track...Remote workFull timeShift workRotating shiftDay shiftAfternoon shiftTRUCKING PEOPLE
Austin, TXa month ago$20 - $35 per hour
...convenience. Job Summary The Tier 2 Technical Support Specialist provides advanced technical support for... ...advanced troubleshooting using remote desktop tools, system logs, network diagnostics... ...trends in incidents and identifying root causes. Configure, deploy, and troubleshoot...Remote workHourly payWork experience placementShift workWeekend workAfternoon shift- Tier I Technical Support Specialist — Smart Cooler Vending Vend Guys is looking for a Tier I Technical... ...troubleshooting steps. Confirm whether a remote restart, physical power cycle, app... .... Tier II diagnoses deeper technical root cause, designs the solution, coordinates vendors...Remote work
- ...Description Job Description Support Technician II (Tier 2)... ...escalation point, trusted problem solver, and technical resource across a wide... ...Log incidents, perform root cause analysis, and implement fixes... ...• Familiarity with remote support tools and common office...Remote workWork at office
Grapevine MSP Technology Services
Bakersfield, CA29 days ago - ...PM. Position Summary The First Level Technical Support Analyst serves as the first point of contact... ...troubleshooting questions to identify root causes. The analyst will support both... ...technical support via phone, chat, and remote support tools. Troubleshoot and resolve...Remote workWork at officeMonday to FridayShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote Technical Support Specialist - Root-Cause Solver. Be the first to apply!
Related searches
- senior IT support technician New York, NY
- remote support technician New York, NY
- tech aide New York, NY
- senior technical associate New York, NY
- IT help desk technician New York, NY
- customer support analyst New York, NY
- it technical specialist New York, NY
- work from home technical support specialist New York, NY
- product support technician New York, NY
- mri tech aide New York, NY