Senior Technical Support Specialist
Virtual Vocations Inc
Serving as a senior escalation point for complex customer tickets, the full-time Senior Technical Support Specialist will provide advanced technical support for Routeware's core platforms, focusing on database investigation, SQL report development, and fleet hardware troubleshooting in a remote setting. Key responsibilities Serve as senior escalation point for complex customer tickets involving data integrity issues across RCC and SmartCities Write and maintain SQL queries/reports on SQL Server and MySQL, adhering to each platform's query conventions Troubleshoot fleet hardware, including Howen MDVR/DVR units, Android tablets, and RFID readers Required qualifications Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging Experience investigating data integrity issues in a production, customer-facing system Comfort troubleshooting in-vehicle hardware/software integrations Ticketing system experience (Jira or similar) Strong root-cause analysis and clear technical communication
Vacancy posted 3 days ago
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