Chief Operations Officer

Job Description

Position Description :

The Chief Operations Officer is responsible for the operational execution and strategic development of the following key functions: Fulfillment (warehousing and goods distribution), Print Services (digital publishing, print production and post-production finishing) and Information Technology (systems administration, high-availability hosting, custom application development and project management). This position works with the President and other senior managers to develop strategic plans and oversees execution of those plans to meet company goals and objectives.

Business Environment:

The core service functions that drive the company’s business are Fulfillment, Print Services and Information Technology. These functions, and their success, are critical to the sustainable growth of the business.

Fulfillment provides multi-site, variable-input fulfillment for over 200,000 sq. ft. of consigned product. Print Services provides flexible, print-on-demand production for a wide variety of client materials with tight-turn deadlines. Both operations run various shifts in order to meet fluctuating (somewhat seasonal) client demands.

Information Technology is focused on developing and maintaining custom client application solutions that integrate the aforementioned core operations into the client’s business processes.

Technology Environment:

IT development is split into two parts: existing legacy solutions built on Linux/Apache/MySQL/with PHP-based development; and the newer environments on MS Server/IIS/SQL Server/with .Net development. Core network services are Microsoft-based (ADS, Exchange, IAS, RRAS) with HP switching fabric. The systems environment is largely Microsoft-based (Visual Studio, C#, .Net, SQL Server, IIS), with some legacy LAMP systems.

Experience:

This position requires 10+ years management experience working with warehouse processes, print production and information technology. A BS in a related field is required (Master’s Degree preferred). A combination of education and experience using the specific processes and technologies mentioned herein is also required.

Position Guidelines :

• Provide executive management and leadership for assigned functions
• Works with other managers, senior managers and client contacts to provide consultation and services oversight
• Develop operational metrics and maintain reporting for functional areas
• Optimize the efficiency of each main business process by evaluating and implementing standard best practices
• Specific operational responsibilities within the Distribution Center: fulfillment, receiving, inventory control and packaged assemblies, all for both temperature-controlled and shelf-stable products
• Specific operational responsibilities within Print Media Production: consultation, quoting, production and finishing
• Specific operational responsibilities within the Information Technology function: internal/client technical support, systems availability, project management and task delivery

Qualifications

Skills Required :

• Ability to lead functional management in a rapidly-changing business environment
• Ability to set long-term goals and develop plans to meet those goals, regardless of obstacles
• Ability to manage and effectively utilize any and all technology systems employed by the company
• Ability to multitask, meet deadlines, communicate clearly and to work with a variety of teams
• Ability to build, model and understand financial plans and statements

Position Metrics – Goals for Success

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location

(Location not specified)