Dynamics 365 Systems Administrator

Job Description

Addison Group is working with a manufacturing company in search for a hands-on Microsoft Dynamics 365 Finance & Operations (D365 F&O) System Administrator to serve as the primary owner of the ERP environment.

This is a CONTRACT TO HIRE role and fully remote working MST time zone - Please apply to be considered

This role is responsible for platform administration, security, performance monitoring, troubleshooting, release management, and ongoing optimization of D365 across financial and operational business functions. The ideal candidate is highly self-sufficient, technically strong, and capable of managing environments, deployments, integrations, and system issues while effectively communicating risks and solutions to stakeholders.

Key Responsibilities

D365 Administration & Environment Management

• Administer and maintain D365 F&O production and non-production environments.
• Manage Lifecycle Services (LCS), environment refreshes, updates, deployments, and system configurations.
• Monitor application health, batch jobs, performance, capacity, and system availability.
• Troubleshoot and resolve issues related to configurations, connectivity, data processing, and performance.
• Support integrations, data entities, and Azure-related services.
• Maintain environment documentation, deployment history, and administrative procedures.
• Identify opportunities for automation and operational improvements.

Security & Access Management

• Manage user provisioning, security roles, permissions, and role-based access controls.
• Maintain segregation of duties and compliance with internal security standards.
• Conduct access reviews, security audits, and risk assessments.
• Resolve security and authentication issues related to user access.
• Support identity management processes using Microsoft Entra ID and related technologies.

Technical Support & Incident Resolution

• Serve as the escalation point for complex D365 application and integration issues.
• Diagnose problems involving APIs, workflows, batch processes, data entities, and third-party systems.
• Monitor integrations and coordinate issue resolution with internal teams and external partners.
• Perform root cause analysis and implement preventative solutions.
• Document incidents, resolutions, and support procedures.

Release & Change Management

• Coordinate system updates, patches, enhancements, and production deployments.
• Support release activities through LCS, Azure DevOps, and related tools.
• Partner with developers, vendors, and business stakeholders to evaluate and test changes.
• Manage regression testing, UAT support, deployment validation, and post-release monitoring.
• Ensure changes adhere to established governance and change management processes.

Business Systems Support

• Collaborate with Finance, Procurement, Operations, and IT teams to support business processes.
• Configure and maintain workflows, approvals, and system functionality.
• Evaluate enhancement requests and recommend technical solutions.
• Drive continuous improvement through process optimization, automation, and system enhancements.
• Provide technical guidance and documentation to end users and stakeholders.

Required Qualifications

• Hands-on Microsoft Dynamics 365 Finance & Operations administration experience.
• Experience managing D365 environments, security, deployments, updates, and system maintenance.
• Strong knowledge of Lifecycle Services (LCS), environment monitoring, and release management.
• Experience supporting integrations, APIs, data entities, and enterprise applications.
• Proficiency troubleshooting batch jobs, workflows, user access, and system performance issues.
• Working knowledge of Microsoft Azure technologies and Azure DevOps.
• Strong documentation, communication, problem-solving, and stakeholder management skills.
• Ability to independently manage priorities, resolve technical issues, and communicate risks effectively.

Preferred Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
• Experience supporting D365 Finance, Supply Chain, Procurement, or Project Operations modules.
• Familiarity with Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Entra ID, CI/CD pipelines, PowerShell, SQL, and automation tools.
• Exposure to X++, D365 customizations, and deployment processes.
• Microsoft Dynamics certifications preferred.

Success Factors

• Proven ownership of enterprise D365 environments.
• Strong troubleshooting and problem-resolution skills.
• Clear communication of risks, blockers, and technical impacts.
• Ability to work independently while collaborating effectively with business and technical teams.
• Focus on system reliability, security, process improvement, and operational efficiency.

Benefits: Medical, dental, vision, 401(k)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.