IT Field Engineer

Job Description

Job Description

Job Summary

Our Field Engineers support end-user clients both onsite and by remote support. By working within many client environments and as a part of a highly skilled technical team, the chosen candidate will accelerate his/her learning path, technical skill sets, and personal net worth. We offer a competitive salary and benefits package, and as proven by the long tenure of our employees, is a fun and challenging place to work.

Responsibilities and Duties

• Provide onsite and remote support to end users and client network administrators to resolve a wide variety of IT issues
• Resolve numerous service requests each day
• Support various versions of desktop operating systems
• Work with 3rd party vendors to support client line-of-business applications
• Troubleshoot and repair personal computers
• Monitor client backups and remediate backup failures
• Administer client Office 365 accounts
• Detect and remove viruses and malware
• Precisely document problems and resolutions steps

Qualifications and Skills

Work Experience Requirements

• Minimum 3 years (5 preferred) experience in IT supporting end-user clients
• Experience helping users by telephone with remote control technology
• Experience supporting the Microsoft product stack

Behavioral Traits and Skills Required:

• Positive, upbeat attitude and phone demeanor
• Top-notch customer service skills
• Ability to clearly and concisely communicate with client end users
• Ability to quickly change direction and react to changes in work assignments
• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
• Ability to work as part of a team
• Strong organizational skills
• Analytical, troubleshooting, and problem solving skills
• Must be able to pass a background check