Counter & Inside Sales Representative

Job Description

Job Description

Position Overview

The Counter & Inside Sales Representative is a full-time, on-site sales position responsible for delivering responsive, knowledgeable service to walk-in customers while supporting customers through phone, email, and other inside sales channels. The role identifies customer needs, recommends appropriate products and solutions, prepares quotes, processes orders, resolves routine service needs, and follows up to support customer satisfaction and sales growth. This position is designed for an early-career candidate who is eager to learn the wireless communications industry, develop expertise in wireless technology and WAV?s product lines, and build a career in sales. WAV provides training on products, systems, and internal processes.

Essential Job Functions

• Greet and assist walk-in customers promptly, providing courteous, professional on-site sales support and product or service information
• Answer and manage inbound calls professionally, handle inquiries when appropriate, and direct callers to the correct department as needed
• Listen to and understand customer needs, identify appropriate products and services, and recommend related products and accessories
• Prepare quotes and process in-person and phone orders promptly and accurately, including applicable payments, pickup, or delivery arrangements
• Respond to customer emails and messages promptly, courteously, and respectfully
• Address customer inquiries and service issues, identify solutions, and escalate concerns as needed
• Support WAV house accounts and provide responsive service to internal customers
• Maintain accurate customer, quote, order, and activity information in the CRM and ERP systems, including setting up complex orders
• Maintain a proficient understanding of internal systems and processes and participate in system enhancement testing efforts
• Contact manufacturers directly to obtain DDO/PE pricing updates as needed
• Develop and maintain knowledge of the product lines distributed by WAV
• Participate in Company and supplier training to build knowledge of the wireless communications industry, wireless technology, WAV product lines, sales processes, and customer service standards
• Collaborate with Sales, Customer Solutions, Operations, Warehouse, manufacturers, and other internal partners to fulfill customer needs
• Adhere to and promote the WAV Fundamentals
• Work toward established individual and team sales and service goals

Non-essential Job Functions

• Maintain an organized, professional, and customer-ready counter area
• Perform other duties as directed by management