Fleet Operations Manager

Fleet Operations ManagerReports to General Manager of BranchThe Fleet Operations Manager is responsible for planning, leading, organizing, and controlling activities related to and necessary for an effective and profitable service delivery mechanism and consistent with corporate direction, policies, procedures and objectives.The primary responsibility of the Fleet Operations Manager is to ensure the company exceeds client expectations on every service assignment. The position must support the sales mission profitably while building a stable, well-trained workforce. It must maintain a reliable and safe fleet that conforms to company, van line and industrial requirements both functionally and administratively. Fleet Operations Managers must be knowledgeable in all areas of operations and be prepared to become involved as necessary to service the customer.ResponsibilitiesConsistent revenue growth through effective resource planning.Revenue forecasting, budget planning and expense control.Staff wage and monitor driver performance evaluations.Recording and reporting performance, evaluating performance annually, assessing performance against objectives and performance standards, and identifying deficiencies.Ensure driver compliance with all company policies and performance objectives.Establish performance standards, defining criteria to measure progress against objectives.Consistent, well-implemented training programs with measurable and well-documented results.Establishing organization structure, identifying and grouping employees into efficient and effective positions.Consistent reporting of accident and injury frequency and occurrence data.Fleet administration responsibilities including maintenance records, mileage recording and permits.Provide accurate information regarding directions, routing, appointment times and other load-related information.Accurately enter load and driver information into the system, ensure loading protocols are followed.Lease operator recruitment and retention.Maintain non-union status.Customer awareness- cognizant of customers' business, accurately determine customer needs.Company awareness- knowledgeable and understands the functions/services of McCollister's.Operational proficiency- skilled and able to plan and execute a broad range of services or design and deliver custom services in response to unique client needs.Execution of position responsibilities must be consistent with corporate policies and procedures as defined in the Employee Handbook.EducationA bachelor's degree preferred but not required, or equivalent combination of education and experience.Experience5-7 years of experience with fleet operations management in the transportation industryBrokerage management, dispatch, load planning, and customer service experience is a plusHighly organized and able to prioritize, meet deadlines and handle multiple tasks simultaneouslyAbility to work independently and within team settingsStrong analytical, communication and interpersonal skillsProblem solving and innovative thinking skillsInformed and knowledgeable of the industry/competitionKnowledge of DOT regulationsProficient in Microsoft Office Suite and Google G Suite excel spreadsheets and wordKey CompetenciesMotivating, inspiring, and encouraging salespeople and support staffEnthusiasm for job responsibilities and work for the best interest of the companyRespect for employees, and fairness when working with associatesDeveloping people, improving knowledge, attitude and skillsExcellent organization and communication skills- creating understanding so people know what action to takeEstablishing objectives and defining resultsDeveloping action plans, policies, and procedures, establishing time sequenced tasks to achieve objectivesDecision making- reaching conclusions and judgmentsCustomer awareness- identifying customer needsAnalytical/ organizedProblem solving and innovative thinking skillsTeam oriented and personally committed to continuous improvement- developing cooperative effort and teamworkDemonstrated ability to interface effectively and positively with all members of the organization, and prospective employeesWilling to expend extra effort to resolve problems, accurately represents the interest of associatesHandling crisis, and working well with others to resolve problemsCooperative and helpful to requests for assistance from associatesExcellent computer literacy for basic Microsoft Office and Google G Suite applications