Business Process Coordinator

Business Process Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Location Options: Richmond, VA, Tysons, VA, Plano, TX or Riverwoods, IL

Elevate Your Career: Join Our Dynamic Team as a Business Process Coordinator.

Are you ready to make your mark in the financial industry? We're looking for a talented and energetic Business Process Coordinator to play a crucial role in supporting our prestigious financial client in Capital One.

This isn't just another job it's a chance to be part of something big! You'll have the opportunity to:

• Drive efficiency and innovation in a fast-paced financial environment
• Collaborate with top-tier professionals and industry leaders
• Flex your skills in both on-site and remote settings with our hybrid work model

What this job involves:

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
• Foster an environment of cross-functional collaboration with IFM teams and Client stakeholders.
• Support operational teams with work order completion, financial closeout, and governance per account KPIs.
• Identify opportunities for improved operation and service excellence, providing support for FM Capital Planning, Corrigo Governance, Vendor Quality Control, and IFM Operations Support.
• Ensures delivery of committed services and overall Client satisfaction.
• Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Coordinate site operations per all agreed policies, procedures, and contract scope.
• Seeks to continuously improve processes and programs.

Required Qualifications:

• A high school diploma or equivalent
• Minimum 3 years experience in facilities management or business operations
• Proficiency in Google Suite, Microsoft Office, and other relevant IT tools (e.g., Corrigo, CMMS, Financial Systems)
• Excellent communication skills (written and verbal)
• Strong organizational and problem-solving abilities
• Capacity to work independently and manage multiple tasks under time constraints
• Ability to handle stressful situations effectively
• Self-motivated, confident, energetic, and adaptable

Desired Qualifications:

• Undergraduate degree or equivalent experience
• Experience in facilities, property management, hospitality, or related fields preferred

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

55,000.00 65,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site Plano, TX, Richmond, VA, Riverwoods, IL, Tysons, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay