General Manager

Location: Oakland, California, United States of America

Job Type: Full time

Category: Other

$175000 - $190000

widget: Regular

Residence Inn & AC Oakland Downtown

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do. At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.

Come grow with us as the leader of the AC and Residence Inn Oakland!

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership

• Develop and execute a comprehensive strategic plan to drive the hotel's growth and profitability.

• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.

• Set long-term goals and objectives for the hotel and work towards achieving them.

Team Leadership

• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.

• Provide guidance, mentoring, and development opportunities to team members.

• Encourage teamwork and open communication across all departments.

Operations Management

• Oversee all operational departments including front office, housekeeping, accounting, sales, food and beverage, maintenance, and more.

• Ensure smooth day-to-day operations by implementing efficient processes and procedures.

• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management

• Create and manage the hotel's budget, allocating resources appropriately to various departments.

• Monitor financial performance, analyze variances, and implement corrective actions as needed.

• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience

• Foster a guest-centric culture throughout the hotel, prioritizing personalized service and exceptional experiences.

• Address guest concerns and feedback promptly, striving for continuous improvement.

• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management

• Ensure the maintenance and enhancement of the hotel's physical assets, including accommodations, amenities, and common areas.

• Implement sustainability initiatives to minimize the hotel's environmental impact.

• Strong management of capital projects.

Regulatory Compliance

• Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.

• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.

• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.

• Integrity: Honesty and accountability to ourselves and colleagues.

• Excellence: Surpassing expectations through dedication and innovation.

What are we looking for?

To succeed in this role, you should have:

• A proven track record as a successful leader as a hotel General Manager.

• A minimum of 7 years of hospitality experience showing progressive growth.

• A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.

• A minimum of two-years Marriott experience strongly preferred.

• Exceptional leadership and communication skills.

• Problem-solving abilities and critical thinking skills.

• Commitment to meeting all deadlines.

• The flexibility to adapt to varying shifts, including weekends and holidays.

• A commitment to maintaining a positive and organized work environment.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.