Program Coordinator- Community Based Organization & Workforce Development

Company Overview Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that assist electric and gas utilities meet mandated energy savings goals. Our experience driven philosophy of clean energy as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses. Our operating philosophy is reflected in our core values. We refer to them as BEHIVE. B - Boldly Go E – Embrace Equity H - Humble Confidence I - Inclusive Stewardship V - Value Reputation E - Extraordinary Experience Position Summary The Program Coordinator – Community Based Organization & Workforce Development provides administrative, operational, and logistical support to the community-based and workforce development programs under the Market Development Initiatives (MDI) portfolio. This position supports the Program Manager and Senior Program Manager with day-to-day program operations, data tracking, recruitment logistics, and partner coordination. The Coordinator ensures that participant information, CBO deliverables, and workforce outcomes are accurately tracked, reported, and communicated to internal and external stakeholders. Essential Responsibilities Essential responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Program Coordination & Support Embrace and operate within the core values. Assist in the coordination of daily activities for CBO and Workforce Development programming, including scheduling, documentation, and communication. Maintain organized records of participant applications, eligibility documentation, certifications, and placement tracking. Support recruitment and intake activities, including coordinating with CBO partners and community organizations to identify prospective participants. Assist with orientation logistics, classroom coordination, and communication of cohort schedules and expectations. Provide logistical and administrative support for events, including graduations, community presentations, and employer showcases. Track program deliverables, deadlines, and data entries to ensure all milestones are met. Support wraparound service tracking (transportation, stipends, meals, childcare) to ensure accurate and timely participant support. Community & Partner Engagement Maintain consistent communication with community-based organizations, training providers, and employer partners to support program delivery. Assist CBO partners with data submission, documentation, and reporting requirements. Support participant outreach through phone calls, emails, and social media coordination. Represent the program at community events, job fairs, and recruitment sessions, providing information and materials to potential applicants. Track attendance and engagement at community events and workshops for inclusion in performance reporting. Data Entry & Reporting Maintain accurate and timely data in Salesforce, Power BI, and other reporting tools. Conduct regular data audits to verify participant and partner information. Assist in compiling monthly and quarterly reports, summarizing enrollment, completion, and placement outcomes. Coordinate with internal Finance and Data teams to reconcile CBO invoices, participant stipends, and partner deliverables. Support internal performance dashboards by updating and verifying data tied to KPIs and program goals. Continuous Improvement & Administrative Excellence Ensure accuracy and compliance of program data with internal and utility reporting standards. Identify opportunities to improve workflows, data collection, and partner communication processes. Participate in post-cohort debriefs and quarterly planning sessions to share insights and recommend enhancements. Support the development of templates, checklists, and tracking tools to increase program efficiency. Document participant success stories and CBO highlights for internal and client-facing reports. Promote a culture of continuous improvement, accountability, and learning within the CBO and workforce team. Minimum Qualifications High School Diploma or equivalent. 1–3 years of experience in program coordination, workforce development, or community engagement. Strong customer service and written and verbal communication skills. Must be able to handle a wide work variety and work in a fast‑paced environment as needed. Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload. Proficient in Microsoft Office, specifically Word, Excel, and Outlook. Strong data entry skills in entering information in tracking systems/databases. Ability to communicate effectively, both verbally and in writing with customers, clients, and team members. Ability to analyze and interpret data and solve practical problems. Knowledge of mathematical concepts such as fractions, percentages, and ratios. Ability to thrive in a collaborative environment. Function well with a diverse group of people. Work under frequent time constraints. Utilize good judgement to plan and accomplish goals. Troubleshoot issues as needed. Reliable transportation. Desired Qualifications Bachelor’s Degree in Community Relations, Marketing, Supply Chain, Logistics, Business Management, or a discipline in energy or related field from an accredited University, preferred. Familiarity with Salesforce, Power BI, or similar CRM/data systems. Familiarity with workforce training programs, employer engagement, or case management is a plus. Experience working with diverse populations or community-based organizations preferred. Licenses & Certifications Valid driver’s license. Travel Requirements Ability to travel up to 50% locally. Physical Demands and Work Environment Frequent sitting, standing and walking. Must also be comfortable speaking in front of large or small groups. Ability to lift up to 10 pounds. Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position. The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position. Walker-Miller Energy Services is an Equal Opportunity Employer. Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. A team member may be eligible for additional pay, premiums, or bonus potential. Walker-Miller Energy Services offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Compensation Range: $30.24-$38.46/hour. At Walker-Miller Energy Services, we Embrace Equity by encouraging qualified candidates from all backgrounds and identities to apply for open positions! We have several optional questions about candidates’ demographics, but they do not impact hiring decisions. In fact, all candidate demographic data is anonymized for compliance purposes and to reduce unconscious bias in the hiring process, so none of the information collected here will be attached to your individual application. We ask for this information because Walker-Miller is committed to inclusive recruitment practices, so we hold ourselves to a high standard in developing a candidate pool that is diverse in background, experience, and perspective. Walker-Miller Energy Services participates in E‑Verify. Which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E‑Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E‑Verify is not used as a tool to pre‑screen candidates. For up‑to‑date information on E‑Verify, go to and click on 'E‑Verify' located near the bottom of the page. #J-18808-Ljbffr Walker-Miller Energy Services