Ink Customer Tech Service Rep

Ink Customer Tech Service Rep

Primary Location: Memphis Location: Memphis, TN, US, 38118 Remote or On-Site: Remote Pay Ranges: $78,000 - $85,000

About The Organization: Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A.

Overview: In this role, you will provide dedicated technical ink support to our valued customers in W. Tennessee, Arkansas, and Missouri. In this role, you'll be pivotal in identifying and addressing the technical and continuous improvement needs of our assigned customers, ensuring the seamless delivery of our products and services.

Essential Job Functions:

• Leads and participates in process improvement initiatives with customers and Sun employees.
• Makes product selection decisions in accordance with Product Management based on end use application and conducts appropriate trial related activities.
• Conducts research to develop custom products, coordinates with internal product management to define product recommendations, provides fitness for use guidance that aligns with end use application, required specifications, and customer process.
• Supplies training needs to customer employee base, especially where it pertains to performance of ink blending, inventory, work-off, and other basic functions of ink blending inhouse.
• Reporting field activity within the reporting tool (salesforce.com).
• Completes technical call reports and trial reports as needed, including both internal and external documentation.
• Submits, and follows up regional color match lab requests.
• Provides emergency backfill support for our products in case of sudden loss of customer supplied blending.

Required Education and Experience: 5-10 years of ink industry experience Experience with Kepner Tregoe, Six Sigma, SunMatch Industry laboratory and press equipment Ability to manage multiple complex projects. High level of pressroom and printing process knowledge

Benefits: We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.