NAM Regional Head of Customer Success & Escalations
Cubic Corporation
Cubic Corporation seeks a Regional Head of Customer Success to lead all customer‑facing activity for Global Services in the region. You will drive service governance, escalation management, and regional performance across four Lines of Service from deployment through steady‑state operations. In this senior role, you will align SDMs, technical teams, and business functions to ensure consistent, high‑quality outcomes, while reporting to the Senior Director, Customer Success. #J-18808-Ljbffr Cubic Corporation
- Position Summary The Regional Head of Customer Success (RHCS) is the senior customer-facing leadership role for Global Services within a defined geographic... ...of regional accountability for service governance, escalation management, and customer satisfaction, ensuring that...Suggested
- ...operations against potential catastrophes. Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the primary driver of...SuggestedRemote work
- ...striving to help each other reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales and Customer Support... ...across the Western United States and Canada. You’ll set the regional go-to-market strategy, drive growth with the support of...SuggestedRemote work
$100k - $110k
...this role, you will lead a team of Client Success Managers and oversee account strategy... ...delivery of our solutions according to customer needs and objectives Communicate clearly... ...Assist with high severity requests or issue escalations as needed Partner closely with the...SuggestedWork at officeWork from homeHome office$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ..., Engineering, and Product to resolve escalations, manage major incidents, and surface... ...nature of labor markets across various regions. The typical base salary range for this...SuggestedFull timeWork experience placementLocal areaRemote work$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...customer goal central to decision-making.Escalate complex automation, data model, routing... ...nature of labor markets across various regions. The typical base salary range for...Full timeWork at officeLocal areaFlexible hours3 days per week$123.1k - $227k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident... ...nature of labor markets across various regions. The typical base salary range for...Full timeWork at officeFlexible hours3 days per week$89.1k - $140.8k
C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention... ...external business functions across all global regions to support long term strategic plan... ...operational excellence and serve as an escalation point Align with customer on business...Hourly payFull timeWork at officeWorldwide- ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to... ...lifecycle. Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii... ...sentiment and issues. Identify and escalate any critical issue or risk of renewals,...Work at officeImmediate startRemote workWorldwideFlexible hours
$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...exploration, and visualization design.Escalate complex data modeling or server configuration... ...nature of labor markets across various regions. The typical base salary range for...Full timeWork at officeFlexible hours3 days per week$80k - $125k
Customer Success Manager - Drayage & Supply Chain | CargomaticEmployment Type: Full-Time | On... ...ownership. You run a portfolio of drayage and regional accounts as the customer's advocate... ...lanes across your portfolio.Customer escalations, start to finish. When something goes...Full timeRelocation package$122.3k - $218.55k
..., Indianapolis, Waltham, Philadelphia, Kennesaw)OVERVIEWThe Customer Success AD is a senior individual contributor responsible for driving... ...necessary to support complex customer initiatives, escalations, and strategic opportunities.Advocate for product enhancements...Full timeWork experience placementWork at office$104.33k - $139.1k
...business and society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role,... ...Deliver proactive communication and manage mission-critical escalations Align customer’s roadmap with our product roadmap Advocate...Work experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per week$100k - $110k
...impacts every single one of us. Our path to success is paved with our proprietary technology... ..., and this role is a key member of the Customer Success team making that happen.Your... ...the primary external point of contact for escalations. You remain poised under pressure,...Temporary workWork at officeLocal areaImmediate startRemote work$81.4k - $122k
...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring... ...the value of RapidScale solutions throughout their lifecycle.Escalate customer concerns appropriately while coordinating internal...Full timeLive inRemote workVisa sponsorshipFlexible hours$55.1k - $79.2k
...SpotOn is the place for you. The Client Success Partner manages a large portfolio of... ...management practices. Serve as a point of escalation for junior CSPs on client issues.... ...– 5 years of professional experience in customer success or related roles. ~ Experience...Summer work$55.1k - $81.7k
...SpotOn is the place for you. The Client Success Partner manages a large portfolio of... ...deliver consistent client experiences. Escalate complex issues to senior CSPs when... ...effectively. Strong communication and customer service skills. Familiarity with SpotOn...Summer work$110k - $120k
...redefining the future of commerce. About the Role: The Senior Customer Success Manager I brings wide-ranging, in-depth expertise to build... ...wider team. Lead executive-level client engagements and escalations autonomously, independently determining the approach and...Immediate startRemote workWorldwideFlexible hoursShift work$10 per hour
...The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational... ...efficiency to guide business reviews. Escalation Management: Own high-pressure escalations... ...some travel outside your home region. A valid passport is required. The range...Flexible hours- Ripple is seeking a Head of Customer Success to lead post-implementation experiences for enterprise customers in Chicago, Illinois. This strategic role entails ensuring high customer retention through effective management and fostering long-term client relationships. The...
$219.73k - $323.13k
...accounts - driving retention, expansion, and long-term client success.This is a rare opportunity to define what great looks like for... ...including regular check-ins and quarterly business reviewsSenior Escalation & Internal Navigation - Serve as a senior escalation point for...Full timeContract workWork at officeImmediate start$200k - $210k
...DescriptionAbout the RoleCADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth at scale. As the Director of Customer Success, you will own the vision, strategy, and execution of our entire...Full timeTemporary workWork at office- Ripple is seeking a Manager, Client Support to lead a high-performing team delivering flawless SaaS treasury and risk management support. You will mentor analysts, improve onboarding, and own the end-to-end support lifecycle to ensure fast, high-quality resolutions. You...Work at office
$87.55k - $103k
...Description Job Description Position: Customer Success Manager Reports To: Director of Customer Success Location: Chicago... ...mitigate renewal risk. Manage and drive customer escalations to completion. Hold Quarterly Business Reviews with customers...Temporary workWork at officeWork from home$70.4k - $88k
...About The Opportunity The Client Success team in Grubhub for Business works with... ...onboarding of new business, engaging with customer stakeholders to quickly understand their... ...in times of client dissatisfaction, de-escalating as needed and forming clear steps to reach...Full timeContract workTemporary workSeasonal workWork at officeVisa sponsorshipWork visaFlexible hours3 days per week$100k - $120k
...professionals each month, and our 1,800+ customers - from breakout startups to Fortune 100... ...rooted in trust, transparency, and shared success. If you're looking to make an impact -... ...engagement and proactively identify risks, escalations, and growth opportunities throughout the...Full timeShift work$78.4k - $134.4k
...Job Description: The Senior Customer Success Manager, Growth will support the Customer Success team to provide exceptional service... ...the Client champion for product feedback and manage issues escalations within cross collaborative initiatives and innovations internally...Full timeContract workWork at officeRemote workFlexible hours$224k - $308k
...mission. If you are too, let's talk.About the role:The Principal Customer Success Manager role will play a critical part in the exciting... ...across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.Represent the customer'...Local areaWorldwideFlexible hoursShift work- ...searching for an experienced Director of Customer Experience in Chicago, IL. As the... ...standards for service teams · Develop escalation management processes for customer concerns... ...sessions · Develop career pathing and succession planning within the department...
- ...Leverage internal resources to enhance the customer experience Establish and grow senior... ...customers Prevent and/or resolve escalated client issues Demonstrate thought leadership... ...and/or managing accounts/stores/regions, particularly within the retail industry...Full timeWork at office
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