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NAM Regional Head of Customer Success & Escalations

Cubic Inc

Cubic Corporation seeks a Regional Head of Customer Success to lead all customer‑facing activity for Global Services in the region. You will drive service governance, escalation management, and regional performance across four Lines of Service from deployment through steady‑state operations. In this senior role, you will align SDMs, technical teams, and business functions to ensure consistent, high‑quality outcomes, while reporting to the Senior Director, Customer Success. #J-18808-Ljbffr Cubic Corporation

Vacancy posted 2 days ago
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