NAM Regional Head of Customer Success & Escalations
Cubic Inc
Cubic Corporation seeks a Regional Head of Customer Success to lead all customer‑facing activity for Global Services in the region. You will drive service governance, escalation management, and regional performance across four Lines of Service from deployment through steady‑state operations. In this senior role, you will align SDMs, technical teams, and business functions to ensure consistent, high‑quality outcomes, while reporting to the Senior Director, Customer Success. #J-18808-Ljbffr Cubic Corporation
- Position Summary The Regional Head of Customer Success (RHCS) is the senior customer-facing leadership role for Global Services within a defined geographic... ...of regional accountability for service governance, escalation management, and customer satisfaction, ensuring that...Suggested
$290k - $340k
...the “Clarity to Act”. Our customers are large and enterprise-scale... ...to get there. As Head of Customer Success, you will own the full post... ...commercial exposure across all regions, and report this clearly and... ...are material to close — and escalate rapidly when a reference risk...SuggestedFull timeWork at officeLocal areaShift work$104k - $143k
...the distance to make Auth0 by Okta's customers and support teams successful. As this is a high visibility role... ...global mindset as part of a team of Escalation Managers and Incident Managers Collaborate... ...the range of time zones covered (NAM, JP, AP, EMEA) Strongly Desired...SuggestedWork at officeLocal areaWorldwideFlexible hours- ...What you’ll do Problem: The founder is managing the Customer Success team today, but needs to free up his time and better set up this... ...contact for Customer Success Who you are Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market...SuggestedHourly payRemote workFlexible hours
- Regional Customer Success Director - Great Lakes Chicago, Illinois; Milwaukee, Wisconsin; Detroit, Michigan; Cleveland, Ohio Heartflow is a medical... ...leaders (outside of reporting structure). Conflict & Escalation Management: Conflict Resolution - Address interpersonal...SuggestedWork experience placementLocal areaImmediate startWorldwideRelocation
$100k - $110k
...this role, you will lead a team of Client Success Managers and oversee account strategy... ...delivery of our solutions according to customer needs and objectives Communicate clearly... ...Assist with high severity requests or issue escalations as needed Partner closely with the...Work at officeWork from homeHome office- Ripple is seeking a Head of Customer Success to lead post-implementation experiences for enterprise customers in Chicago, Illinois. This strategic role entails ensuring high customer retention through effective management and fostering long-term client relationships. The...
- Ripple is seeking a seasoned Head of Customer Success for Ripple Treasury to own post-implementation experience and drive retention, expansion, and advocacy across a global enterprise client base. You will lead CS, Support, and Education, building scalable, AI-augmented...
$19.23 - $38.46 per hour
...competitive prices. Cogent also offers superior customer support by virtue of its end-to-end... ...opportunities within a prescribed Regional Sales Territory via sourcing and Hunting... ...strongly preferred) with a track record of success is required You must be able to demonstrate...Hourly payTemporary workWork at office$100k - $110k
...Global Customer Experience & Vendor Operations Manager Summary Salary... ...accountability and shared success. Support the implementation of... ...market teams, ensuring timely escalation and resolution. About you... ...ideally across multiple sites or regions. Strong understanding of...Temporary workWork at officeWorldwideFlexible hours$100k - $110k
...day performance of outsourced customer service sites in one or more... ...drive accountability and shared success. Support the implementation... ...all channels. Identify and escalates systemic issues or opportunities... ...across multiple sites or regions. Strong understanding of contact...Temporary workFlexible hours$89.1k - $140.8k
...this job and more exclusive features. Key Customer Success Manager is responsible for growth and... ...business functions across all global regions to support long term strategic plan Develop... ...operational excellence and serve as an escalation point Align with customer on business...Hourly payFull timeTemporary workWork at officeWorldwideFlexible hours- ...growth and high impact, and this role is a key member of the Customer Success team making that happen. Your impact. HealthJoy’s Customer... ...and cross‑functionally to help serve as a senior post‑sale escalation point, contribute to process and customer success strategy improvements...Temporary workLocal areaFlexible hours
$70.6k - $108.25k
...to delivering excellent service to the customers of our innovative products including Morningstar... ...Web Services. Role As a Customer Success Manager, you will provide world‑class service... ...activities. Acting as the point of escalation for the account (globally where applicable...Temporary workWork at officeHome officeFlexible hours$70k - $75k
...Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying... ...solutions. The Enterprise CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team...Full timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hours$182k - $250.8k
...too, let's talk.About the role:The Sr. Customer Success Executive - Enterprise role will play... ...Sector at Okta. You will report to the Regional Manager, Customer Success and be... ..., Engineering, and Product to resolve escalations and lead coordinated success motions.Represent...Local areaWorldwideFlexible hoursShift work- ...exciting opportunity to join our Customer Success Team. You will be providing... ...onboarding across multiple regions and in partnership with... ...understand where customer is heading strategically Is an expert in... ...Equinix’s processes, policies and escalation paths. Understands the...
- ...Overview Description Keeper is hiring driven Customer Success Managers to join a high producing team within our B2B sales division. This... ...diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Undergraduate degree...Contract workTemporary workRemote work
- ...Front is the customer operations platform built for B2B complexity, keeping every team,... ...Employers 2022 List . As a Senior Customer Success Manager, you will be the primary post-... ...insights, executing mitigation plans and escalating when necessary Maintain clear documentation...Contract workImmediate start
- ...Senior Customer Success Manager Location: Remote Reports to: Head of Customer Success Employment Type: Full-time Role Overview We are seeking an... ...usage decline Executive disengagement Support escalation patterns Organizational or strategy changes...Full timeRemote work
$80k - $95k
...challenging work and work with a purpose. As a Customer Success Manager, you will ensure that our... ...for technical inquiries, issues, or escalations, working with a wide range of internal... ...Yes Energy Summit and in‑person regional events. Minimum Qualifications Bachelor...Full timeWork experience placementWork at officeLocal areaFlexible hours2 days per week$75k - $100k
...professionals each month, and our 1,800+ customers — from breakout startups to Fortune 100... ...rooted in trust, transparency, and shared success. If you’re looking to make an impact —... ...engagement and proactively identify risks, escalations, and growth opportunities throughout the...Full timeShift work$90k - $130k
...Key Customer Success Manager | Global Logistics Leader We're looking for a Key Customer Success Manager to join a growing managed transportation... ..., and solution expansion opportunities Act as an escalation point and advocate for customer needs across the organization...Full timeTemporary work- ...with a clear focus on creating a top-notch client experience Customize industry prevalent engagement models to suit client requirements... ...risks/ issues and opportunities in an account Handle escalations and negotiate with the customers, as required Practices a disciplined...
- ...celebrate wins, tackle challenges head-on, and push boundaries.... ...services. Now Hiring: Director of Customer Experience We’reseekingan SVP... ...models, operating hours, & escalation frameworks. Own customer... ...coaching, leadership development, & succession planning. Design...Full timeTemporary workImmediate startRemote work
$83k - $105k
...best and do your best:** Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports... ...Supervisor serves as the primary point of contact for escalations, coordinates cross-functional support, and implements best practices...Full timeWork experience placementWork at office$75k - $105k
Applied Systems is looking for a Manager for its Customer Support team in a remote role. Candidates from Chicago, Dallas, or Atlanta... .... Responsibilities include leading team performance, managing escalations, and driving process improvements. The ideal candidate will have...Remote job$100k - $180k
...The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products... ...customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement. This...Local areaFlexible hours- ...Head of Client Experience About the Company Travel company... ...with a strong background in customer-facing leadership to spearhead... ...advisors, and partners. The successful candidate will be responsible... ...coaching team members, resolving escalated customer issues, and driving...Remote work
$100k - $120k
...We are excited to invite a Strategic Customer Success Manager to join our team! Are you passionate about building strong, long-lasting relationships... ...suite leaders. You will help navigate complex situations, de‑escalate challenges when they arise, and build long‑term confidence...Contract workWork at officeRemote work
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