Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

NAM Regional Head of Customer Success & Escalations

Cubic Corporation

Cubic Corporation seeks a Regional Head of Customer Success to lead all customer‑facing activity for Global Services in the region. You will drive service governance, escalation management, and regional performance across four Lines of Service from deployment through steady‑state operations. In this senior role, you will align SDMs, technical teams, and business functions to ensure consistent, high‑quality outcomes, while reporting to the Senior Director, Customer Success. #J-18808-Ljbffr Cubic Corporation

Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the NAM Regional Head of Customer Success & Escalations in Chicago, IL vacancy
  • Position Summary The Regional Head of Customer Success (RHCS) is the senior customer-facing leadership role for Global Services within a defined geographic...  ...of regional accountability for service governance, escalation management, and customer satisfaction, ensuring that... 
    Suggested

    Cubic Corporation

    Chicago, IL
    13 hours ago
  •  ...operations against potential catastrophes. Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the primary driver of... 
    Suggested
    Remote work

    KatRisk LLC

    Chicago, IL
    2 days ago
  •  ...striving to help each other reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales and Customer Support...  ...across the Western United States and Canada. You’ll set the regional go-to-market strategy, drive growth with the support of... 
    Suggested
    Remote work

    GrabJobs

    Chicago, IL
    23 hours ago
  • $100k - $110k

     ...this role, you will lead a team of Client Success Managers and oversee account strategy...  ...delivery of our solutions according to customer needs and objectives Communicate clearly...  ...Assist with high severity requests or issue escalations as needed Partner closely with the... 
    Suggested
    Work at office
    Work from home
    Home office

    Skai

    Chicago, IL
    13 hours ago
  • $123.1k - $227k

     ...AI CRM, where humans with agents drive customer success together. Here, ambition meets action....  ..., Engineering, and Product to resolve escalations, manage major incidents, and surface...  ...nature of labor markets across various regions. The typical base salary range for this... 
    Suggested
    Full time
    Work experience placement
    Local area
    Remote work

    Salesforce

    Chicago, IL
    3 days ago
  • $123.1k - $227k

     ...AI CRM, where humans with agents drive customer success together. Here, ambition meets action....  ...customer goal central to decision-making.Escalate complex automation, data model, routing...  ...nature of labor markets across various regions. The typical base salary range for... 
    Full time
    Work at office
    Local area
    Flexible hours
    3 days per week

    Salesforce

    Chicago, IL
    2 days ago
  • $123.1k - $227k

     ...AI CRM, where humans with agents drive customer success together. Here, ambition meets action....  ...identifying problems. Leverage the Red Accounts Escalation Play and Case Oversight & Incident...  ...nature of labor markets across various regions. The typical base salary range for... 
    Full time
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    Chicago, IL
    23 hours ago
  • $89.1k - $140.8k

    C.H. Robinson is seeking a Key Customer Success Manager is responsible for growth and retention...  ...external business functions across all global regions to support long term strategic plan...  ...operational excellence and serve as an escalation point Align with customer on business... 
    Hourly pay
    Full time
    Work at office
    Worldwide

    C.H. Robinson Int.

    Chicago, IL
    23 hours ago
  •  ...optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to...  ...lifecycle. Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii...  ...sentiment and issues. Identify and escalate any critical issue or risk of renewals,... 
    Work at office
    Immediate start
    Remote work
    Worldwide
    Flexible hours

    Nexthink

    Chicago, IL
    23 hours ago
  • $123.1k - $186.3k

     ...AI CRM, where humans with agents drive customer success together. Here, ambition meets action....  ...exploration, and visualization design.Escalate complex data modeling or server configuration...  ...nature of labor markets across various regions. The typical base salary range for... 
    Full time
    Work at office
    Flexible hours
    3 days per week

    Salesforce

    Chicago, IL
    23 hours ago
  • $80k - $125k

    Customer Success Manager - Drayage & Supply Chain | CargomaticEmployment Type: Full-Time | On...  ...ownership. You run a portfolio of drayage and regional accounts as the customer's advocate...  ...lanes across your portfolio.Customer escalations, start to finish. When something goes... 
    Full time
    Relocation package

    Cargomatic

    Chicago, IL
    23 hours ago
  • $122.3k - $218.55k

     ..., Indianapolis, Waltham, Philadelphia, Kennesaw)OVERVIEWThe Customer Success AD is a senior individual contributor responsible for driving...  ...necessary to support complex customer initiatives, escalations, and strategic opportunities.Advocate for product enhancements... 
    Full time
    Work experience placement
    Work at office

    Wolters Kluwer

    Chicago, IL
    2 days ago
  • $104.33k - $139.1k

     ...business and society. The ChallengeWe are looking for a  Senior Customer Success Manager to join our Customer Experience team. In this role,...  ...Deliver proactive communication and manage mission-critical escalations  Align customer’s roadmap with our product roadmap  Advocate... 
    Work experience placement
    Work at office
    Local area
    Worldwide
    Flexible hours
    3 days per week
    1 day per week

    OneTrust

    Chicago, IL
    4 days ago
  • $100k - $110k

     ...impacts every single one of us. Our path to success is paved with our proprietary technology...  ..., and this role is a key member of the Customer Success team making that happen.Your...  ...the primary external point of contact for escalations. You remain poised under pressure,... 
    Temporary work
    Work at office
    Local area
    Immediate start
    Remote work

    HealthJoy

    Chicago, IL
    1 day ago
  • $81.4k - $122k

     ...strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring...  ...the value of RapidScale solutions throughout their lifecycle.Escalate customer concerns appropriately while coordinating internal... 
    Full time
    Live in
    Remote work
    Visa sponsorship
    Flexible hours

    Cox Enterprises

    Chicago, IL
    2 days ago
  • $55.1k - $79.2k

     ...SpotOn is the place for you. The Client Success Partner manages a large portfolio of...  ...management practices. Serve as a point of escalation for junior CSPs on client issues....  ...– 5 years of professional experience in customer success or related roles. ~ Experience... 
    Summer work

    SpotOn

    Chicago, IL
    23 days ago
  • $55.1k - $81.7k

     ...SpotOn is the place for you. The Client Success Partner manages a large portfolio of...  ...deliver consistent client experiences. Escalate complex issues to senior CSPs when...  ...effectively. Strong communication and customer service skills. Familiarity with SpotOn... 
    Summer work

    SpotOn

    Chicago, IL
    10 days ago
  • $110k - $120k

     ...redefining the future of commerce. About the Role: The Senior Customer Success Manager I brings wide-ranging, in-depth expertise to build...  ...wider team. Lead executive-level client engagements and escalations autonomously, independently determining the approach and... 
    Immediate start
    Remote work
    Worldwide
    Flexible hours
    Shift work

    Pacvue

    Chicago, IL
    11 days ago
  • $10 per hour

     ...The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational...  ...efficiency to guide business reviews. Escalation Management: Own high-pressure escalations...  ...some travel outside your home region. A valid passport is required. The range... 
    Flexible hours

    Flexport

    Chicago, IL
    7 days ago
  • Ripple is seeking a Head of Customer Success to lead post-implementation experiences for enterprise customers in Chicago, Illinois. This strategic role entails ensuring high customer retention through effective management and fostering long-term client relationships. The... 

    Ripple

    Chicago, IL
    4 days ago
  • $219.73k - $323.13k

     ...accounts - driving retention, expansion, and long-term client success.This is a rare opportunity to define what great looks like for...  ...including regular check-ins and quarterly business reviewsSenior Escalation & Internal Navigation - Serve as a senior escalation point for... 
    Full time
    Contract work
    Work at office
    Immediate start

    Cboe Exchange

    Chicago, IL
    4 days ago
  • $200k - $210k

     ...DescriptionAbout the RoleCADDi is on a mission to transform how manufacturers work, and Customer Success is the engine that drives value realization and growth at scale. As the Director of Customer Success, you will own the vision, strategy, and execution of our entire... 
    Full time
    Temporary work
    Work at office

    CADDi

    Chicago, IL
    23 hours ago
  • Ripple is seeking a Manager, Client Support to lead a high-performing team delivering flawless SaaS treasury and risk management support. You will mentor analysts, improve onboarding, and own the end-to-end support lifecycle to ensure fast, high-quality resolutions. You...
    Work at office

    Hidden Road

    Chicago, IL
    4 days ago
  • $87.55k - $103k

     ...Description Job Description Position: Customer Success Manager Reports To: Director of Customer Success Location: Chicago...  ...mitigate renewal risk. Manage and drive customer escalations to completion. Hold Quarterly Business Reviews with customers... 
    Temporary work
    Work at office
    Work from home

    Reveal USA

    Chicago, IL
    22 hours ago
  • $70.4k - $88k

     ...About The Opportunity The Client Success team in Grubhub for Business works with...  ...onboarding of new business, engaging with customer stakeholders to quickly understand their...  ...in times of client dissatisfaction, de-escalating as needed and forming clear steps to reach... 
    Full time
    Contract work
    Temporary work
    Seasonal work
    Work at office
    Visa sponsorship
    Work visa
    Flexible hours
    3 days per week

    Wonder

    Chicago, IL
    1 day ago
  • $100k - $120k

     ...professionals each month, and our 1,800+ customers - from breakout startups to Fortune 100...  ...rooted in trust, transparency, and shared success. If you're looking to make an impact -...  ...engagement and proactively identify risks, escalations, and growth opportunities throughout the... 
    Full time
    Shift work

    TopCompare

    Chicago, IL
    23 hours ago
  • $78.4k - $134.4k

     ...Job Description: The Senior Customer Success Manager, Growth will support the Customer Success team to provide exceptional service...  ...the Client champion for product feedback and manage issues escalations within cross collaborative initiatives and innovations internally... 
    Full time
    Contract work
    Work at office
    Remote work
    Flexible hours

    Integral Ad Science

    Chicago, IL
    4 days ago
  • $224k - $308k

     ...mission. If you are too, let's talk.About the role:The Principal Customer Success Manager role will play a critical part in the exciting...  ...across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.Represent the customer'... 
    Local area
    Worldwide
    Flexible hours
    Shift work

    Okta

    Chicago, IL
    1 day ago
  •  ...searching for an experienced Director of Customer Experience in Chicago, IL. As the...  ...standards for service teams · Develop escalation management processes for customer concerns...  ...sessions · Develop career pathing and succession planning within the department... 

    Hueman PE Talent Solutions

    Chicago, IL
    2 days ago
  •  ...Leverage internal resources to enhance the customer experience Establish and grow senior...  ...customers Prevent and/or resolve escalated client issues Demonstrate thought leadership...  ...and/or managing accounts/stores/regions, particularly within the retail industry... 
    Full time
    Work at office

    Lessen

    Chicago, IL
    23 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to NAM Regional Head of Customer Success & Escalations. Be the first to apply!