Sales and Relationship Manager

Job Description

Job Description

Pet Parent Relationship Manager (PPRM) – Sales & Customer Retention
Hiring for 500 Connell Drive, Berkeley Heights, NJ 07922

Love dogs? Love sales? Love building relationships? At Dogtopia , the industry leader in dog daycare, boarding, and spa services, we’re looking for an energetic, organized, and sales-driven Parent Relationship Manager to lead local marketing, drive sales, and increase customer retention . If you thrive on engaging with people, converting leads into loyal customers, and creating an exceptional parent experience, we want YOU!

Why Join Dogtopia?

• Competitive Pay – Hourly Rate or Salary + Incentives  
• Growth Opportunities – Career development with Dogtopia’s Support Office 
• Sales & Marketing Training – Get the tools to succeed in a high-energy environment 
• Bring Your Dog to Work! – Because work is better with a four-legged friend! 

What You’ll Do

Lead Generation & Sales Growth

• Drive local lead generation – Build partnerships, implement guerrilla marketing, and maximize digital ad performance on search engines and social media. 
• Act as a business promoter – Network, attend events, and generate buzz for Dogtopia. 
• Engage & convert leads – Respond quickly to inquiries and turn them into scheduled Meet & Greets. 
• Showcase the experience – Conduct tours and Meet & Greets, emphasizing the benefits of regular daycare. 
• Close the deal – Convert Meet & Greets into enrollments while upselling spa treatments and additional services. 

Customer Engagement & Retention

• Foster a welcoming Dogtopia community – Create fun in-store events, social media engagement, and Dogtopia Foundation fundraising initiatives.  
• Drive repeat visits & increase customer lifetime value – Build strong parent relationships and enhance their experience with additional services. 
• Train the front desk team – Ensure staff is fully equipped with best practices for sales and customer service. 
• Follow up & build loyalty – Communicate consistently with pet parents, ensuring satisfaction and reinforcing the value of Dogtopia enrollments. 

Sales & Performance Goals

• Hit sales targets – Track conversions from leads to Meet & Greets to enrollments.
• Elevate customer satisfaction ratings – Work closely with daycare management to exceed expectations . 
• Enhance parent appreciation – Ensure parents feel valued, increasing retention and referrals. 

What You Bring:

• Proven sales & customer service experience – You’re a natural at relationship-building and closing deals. 
• Energetic, goal-driven mindset – You love exceeding targets and finding creative ways to win business. 
• Strong communication & follow-up skills – You ensure every lead and customer gets white-glove service . 
• Ability to work flexible hours – Some evenings and weekends required to build awareness and engage within the local community. 
• Organized & adaptable – You think on your feet and manage multiple tasks efficiently. 
• Team player with leadership potential – You motivate and support others to achieve business goals. 

Ready to Drive Growth at Dogtopia?

If you're passionate about sales, marketing, customer engagement, and (of course) dogs , we want YOU! Apply today and help us build an unmatched parent experience at Dogtopia!