Service Desk Technician - Bilingual Spanish/English (TIER 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
*This position requires candidates to be proficient in English and Spanish*
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.
Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician - Bilingual Spanish/English (TIER 1) in Kansas City, MO vacancy

Board Certified Behavior Analyst (BCBA)
...GCCS) serves more than 1,600 students from... ...Latinx, and many are bilingual or English learners. Our network... ...hires) Bilingual stipend (Spanish-speaking staff) Tuition... ...Schools (GCCS) Student Services team, supporting... ...student needs and refine tiered supports. Schoolwide Systems...
Bilingual
English language skills
Spanish language skills
Full time
Relocation
Young World Physical Education
Kansas City, MO
5 days ago
School-Based Prevention Specialist (Elementary Grades 1-5)
$46k
...Specialist provides violence prevention services in elementary classrooms throughout... ...student groups for students in Grades 1–5. Prevention Specialists teach resiliency... ...commensurate. ~Knowledge of domestic violence. ~Bilingual Spanish/English preferred. Hours: This is a full-...
Bilingual
English language skills
Spanish language skills
Full time
Work at office
Monday to Friday
Weekend work
Afternoon shift
Rose Brooks Center
Kansas City, MO
2 days ago
Bilingual Latin Segment Growth Lead - Sales
...within the segment. This role demands exceptional customer service and the ability to develop lasting customer... ...experience in the foodservice industry and is fluent in both English and Spanish. Core-Mark offers Day 1 Health Benefits, a 401K Employer Matching program,...
Bilingual
English language skills
Spanish language skills
Core-Mark
Kansas City, MO
2 days ago
SEL Coordinator
...GCCS) serves more than 1,600 students from... ...Latinx, and many are bilingual or English learners. Our network... ...) Bilingual stipend (Spanish‑speaking staff) Tuition... ...central support for student services staff, ensuring... ...support systems, including Tier 1 curriculum/resources...
Bilingual
English language skills
Spanish language skills
Relocation
Young World Physical Education
Kansas City, MO
2 days ago
Customer Service Rep
...Cardholder Support And Customer Service Representative Provide cardholder support and customer... ...(Word), and email (Outlook). ~1-year minimum - call center customer service experience. ~ Bilingual English and Spanish is a plus. Responsibilities:...
Bilingual
English language skills
Spanish language skills
Pyramid Consulting
Overland Park, KS
3 days ago
Bilingual Legal Assistant - Temp (English/Spanish)
...Ramos Law Firm, LLC in Kansas City is seeking a Bilingual Legal Assistant for a temporary assignment.... ...research. The ideal candidate is bilingual in English and Spanish, has strong organizational skills, and at least 1-5 years of Legal Assistant experience. This position...
Bilingual
English language skills
Spanish language skills
Temporary work
LeBaron-Ramos Law Firm, LLC
Kansas City, KS
5 days ago
Bilingual Staffing Recruiter — Build Talent & Growth
...seekers with meaningful work and support the hiring process. The ideal candidate should be bilingual in English and Spanish and have 1-2 years of experience in staffing or customer service. This role involves sourcing candidates, conducting interviews, and maintaining...
Bilingual
English language skills
Spanish language skills
Onin Staffing, LLC
Kansas City, MO
4 days ago
Evening Bilingual Production Lead (4pm-2am)
Marvin in Kansas City is seeking a Bilingual Production Assistant Supervisor for the evening shift... ...allocation, the ideal candidate will have 1-2 years of experience in a manufacturing setting and be bilingual in Spanish and English. The role involves fostering a positive...
Bilingual
English language skills
Spanish language skills
Afternoon shift
Marvin
Kansas City, KS
4 days ago
Bilingual Spanish Recruiter
Join to apply for the Bilingual Spanish Recruiter role at Mass Markets . Get AI-powered advice on... ...strong interpersonal skills, fluency in both English and Spanish, and a passion for... ..., professionalism, and results. Minimum 1-2 years of recruiting experience, preferably...
Bilingual
English language skills
Spanish language skills
Mass Markets
Kansas City, MO
4 days ago
Temporary Bilingual Legal Assistant (English/Spanish)
...Bilingual Legal Assistant (English/Spanish) Duration: 3-4 Month Temporary Assignment We are seeking a motivated... ...about providing excellent client service. Key Responsibilities Collect... ...'s degree preferred Minimum of 1-5 years of Legal Assistant experience...
Bilingual
English language skills
Spanish language skills
Temporary work
Work at office
Immediate start
LeBaron Ramos Law Firm LLC
Kansas City, KS
1 day ago
Client Service Representative
...Client Services Representative At Netsmart, improving care delivery isn't just our aspiration... ...skills. Preferred At least 1 year of experience in a customer service environment. Bilingual Spanish and English. Healthcare solution support experience....
Bilingual
English language skills
Spanish language skills
For contractors
Work experience placement
Netsmart
Overland Park, KS
3 days ago
Sales Associate - Optical - Part Time - Bilingual Spanish
...retailers in the United States. With over 1,000 stores and counting, each location... ...goals. Provide excellent customer service while supporting store sales goals... ...preferred. Fluent in reading & speaking both English & Spanish. Versatility: Skilled at multi-tasking...
Bilingual
English language skills
Spanish language skills
Part time
Shift work
Weekend work
Weekday work
America's Best Contacts & Eyeglasses
Kansas City, MO
8 hours ago
Future Opening: Member Services Representative
...Member Services Representative If you would love... ...fans" by delivering +1% customer service, continually... ...team at the welcome desk checking in our... ...are counting on you. English language; ability to speak... ..., read and write. Bilingual - Spanish helpful. High School...
Bilingual
English language skills
Spanish language skills
Shift work
Planet Fitness
Kansas City, MO
5 days ago
Case Manager - Pre-Litigation (Bilingual)
...candidate. Requirements High school diploma required 1+ year of customer service, administrative, or office experience Polished telephone... ...skills Basic proficiency with Microsoft Office Bilingual (English & Spanish) Preference Experience working in a fast‑paced office...
Bilingual
English language skills
Spanish language skills
Work at office
Local area
DM Injury Law
Kansas City, MO
1 day ago
Administrative Assistant
...workplace culture Qualifications ~1-3 years of admin or office experience... ...sensitive information responsibly ~ Bilingual (English/Spanish) is a big plus What We Offer... ...locally-owned and minority-owned quick-service Mexican taquería group known for bold flavors...
Bilingual
English language skills
Spanish language skills
Work at office
Flexible hours
TACO NACO KC
Overland Park, KS
5 days ago
Tier-1 IT Help Desk Specialist - Evening/Weekend Shifts
Via Logic LLC is seeking a Help Desk Support Representative in Kansas City, Missouri, responsible for providing tier 1 IT support for the Navy and Marine Corps' extensive IT network. The ideal candidate will have a high school diploma, relevant experience, and CompTIA Security+...
Shift work
Weekend work
Afternoon shift
Via Logic LLC
Kansas City, MO
2 days ago
Adoptions Counselor (Part-Time)
$17 per hour
...Rate: $17.00 per hour Spanish-speaking differential: Additional $1.00 per hour for... ...delivering excellent customer service to community members... ...veterinarians and vet technicians, as well as business office... ...equivalent required Bilingual (English and Spanish) preferred...
Bilingual
English language skills
Spanish language skills
Hourly pay
Part time
Work at office
Flexible hours
Wayside Waifs
Kansas City, MO
5 days ago
Bilingual Customer Support Specialist
...issues and inquires. Resolves product or service problems by researching and determining... ...Requirements Ability to speak and write English and Spanish fluently Strong communication, both written... ...’s Degree Preferred A minimum of 1 year experience in a financial institution...
Bilingual
English language skills
Spanish language skills
Work at office
Remote work
1 day per week
BASYS Processing Inc.
Lenexa, KS
1 day ago
Certified Medical Assistant KC Metro Area (10K Sign on Bonus)
$17.52 - $28.04 per hour
...regulatory, billing, and customer service standards. Works within the... ...skills [Preferred] • Bilingual – English Spanish [Preferred] Education:... .../A Work Experience: • 1+ year of related work experience... ...: Medical Assistant & Technician Services Organization:...
Bilingual
English language skills
Spanish language skills
Full time
Work experience placement
Work at office
Local area
Relocation package
Shift work
AdventHealth
Lenexa, KS
5 days ago
3rd shift Maintenance Technician
$30 - $35 per hour
3rd shift Maintenance Technician Reference Number: 5854628 Published... ...Rate Range: $30-35/hr + $1.50 shift differential... ...compressors and dryers Maintain and service gas-fired boilers Perform... ...Ability to communicate in English (bilingual English/Spanish a plus) What’s in it for...
Bilingual
English language skills
Spanish language skills
Permanent employment
Full time
Temporary work
Shift work
Night shift
Manpower Group Inc.
Kansas City, MO
2 days ago
Insurance Sales Agent - Customer Service
$1,000 per month
...Number: INSUR038279. Full-Time. Locations Showing 1 location: 8467 Independence-S Nol, 3619 S. Noland... ...and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to build...
Bilingual
English language skills
Spanish language skills
Full time
Relocation package
Costulessdirect
Independence, MO
2 days ago
Aesthetician I
...a dynamic, fast-growing dermatology services company? Epiphany Dermatology, headquartered... ...(required in certain states) One (1) + years of related experience or... ...of education and experience. Bilingual in English and Spanish (or other secondary language) highly...
Bilingual
English language skills
Spanish language skills
Temporary work
Work at office
Immediate start
Epiphany Dermatology
Riverside, MO
4 days ago
Bilingual Production Assistant Supervisor - Evening Shift
Job Title Bilingual Production Assistant Supervisor - Evening Shift Job Overview The Bilingual... .... Qualifications and Experience 1‑2 years of professional experience,... ...production environment. Bilingual in Spanish and English. Prior experience in leadership or team...
Bilingual
English language skills
Spanish language skills
Work at office
Shift work
Afternoon shift
Marvin
Kansas City, KS
5 days ago
School Counselor
...Schools (GCCS) serves more than 1,600 students from PreK–12... ...identify as Latinx, and many are bilingual or English learners. Our network... ...hires) ~ Bilingual stipend (Spanish-speaking staff) ~ Tuition reimbursement... ...periods of sitting at a desk. Must be able to lift 15...
Bilingual
English language skills
Spanish language skills
Relocation
Guadalupe Center Charter Schools
Kansas City, MO
3 days ago
Insurance Sales Agent - Customer Service
$1,000 per month
...Requisition Number: INSUR038282 Full-Time Locations Showing 1 location Sign-On Bonus Opportunity of up to $1,00... ...and Casualty license preferred (but not required) Bilingual in English and Spanish preferred Sales or customer service experience High School Diploma or GED Ability to...
Bilingual
English language skills
Spanish language skills
Full time
Relocation package
Costulessdirect
Kansas City, KS
2 days ago
Catering Coordinator
...Help customers choose the right menu and services for their needs. Organize event... ...food and merch Requirements ~1–2 years of experience in events, catering... ...to travel between locations ~ Bilingual (English/Spanish) and a basic understanding of Latine hospitality...
Bilingual
English language skills
Spanish language skills
Casual work
Local area
Flexible hours
TACO NACO KC
Overland Park, KS
5 days ago
Medical Assistant
$43k - $56.2k
...vaccine administration experience ~1+ years MA experience ~ Value-... ...and CAHPS/HOS Patient Experience ~ Bilingual proficiency in English and Spanish - must pass proficiency exam before... ...CenterWell is a leading healthcare services business focused on creating...
Bilingual
English language skills
Spanish language skills
Temporary work
Apprenticeship
Flexible hours
Centerwell
Kansas City, MO
7 hours ago
Clinical Research Coordinator
.../LVN, EMT credential or Associate’s degree and a minimum of 1 year of clinical research or clinical experience, or an equivalent... ..., vitals, EKGs, phlebotomy, etc. is highly preferred. Bilingual (English/Spanish) proficiency is a plus. Required Skills Proficiency with...
Bilingual
English language skills
Spanish language skills
Full time
Temporary work
Alcanza Clinical Research
Kansas City, KS
4 days ago
Customer Service Representative
$14 - $16 per hour
...Customer Service Agents and/or Dispatchers Needed Starting at $14-$16 hourly based... ...first six months! Candidates who are bilingual in Spanish and English are welcome to apply as well, with great... ...Date: Monday, February 17th Time: 1:00 PM - 9:30 PM CST; Monday through...
Bilingual
English language skills
Spanish language skills
Hourly pay
Full time
Monday to Friday
Shift work
Day shift
Johnson Controls
Kansas City, MO
a month ago
Cook- Amerisports
...kitchen staff to deliver exceptional food service while maintaining the highest... ...Required Qualifications: Minimum 1-2 years of cooking experience in a... ...planning and recipe development Bilingual capabilities (English and Spanish) Flexibility to work varied shifts...
Bilingual
English language skills
Spanish language skills
Local area
Shift work
Afternoon shift
Boyd Gaming
Kansas City, MO
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician - Bilingual Spanish/English (TIER 1). Be the first to apply!