Technical Support Specialist
EnrollHere
Technical Support SpecialistEnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.ResponsibilitiesServe as the primary escalation point for complex Tier 2–3 issues involving platform workflows, integrations, dialer tools, and account configurations.Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.Ensure SLA adherence and consistent response quality across active conversations.Identify patterns in support issues and proactively recommend solutions.Support Leadership & EnablementAct as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.Review tickets for accuracy, tone, and technical correctness.Assist with onboarding and ramping new support hires.Contribute to and refine support macros, workflows, and automations in Intercom.Technical TroubleshootingDiagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.Clearly document bugs, edge cases, and reproduction steps for Engineering.Partner with Product and QA to validate fixes and communicate resolutions back to users.Documentation & Process ImprovementOwn and improve internal and external documentation using Notion and Intercom Articles.Identify gaps in onboarding, help content, and self-service resources.Help scale support operations by improving workflows, tagging, reporting, and escalation paths.What Success Looks LikeOwn and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
$60k - $75k
...drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY ™ when it matters... ...at our Pinehurst, NC area facility We are seeking an IT Support Specialist to be the front-line technical resource for Kraken Kinetics...SuggestedPermanent employmentFull timeTemporary workRelocationKraken Kinetics
Pinehurst, NC17 days ago$125k - $145k
...drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY ™when it matters most... ...dedicated Cybersecurity & Compliance Manager and a Help Desk / Desktop Support Lead. This role owns infrastructure and systems...SuggestedFull timeTemporary workWork at officeRelocationKraken Kinetics
Pinehurst, NC5 days ago$100k - $130k
...drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY ™ when it matters most... ...Chain, Engineering, and Manufacturing to ensure NetSuite supports our rapidly growing business. Following implementation, this role...SuggestedFull timeTemporary workRelocationKraken Kinetics
Pinehurst, NC17 days ago$19.5 per hour
...uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll...SuggestedHourly payLocal areaFlexible hoursAfternoon shiftEchoStar
Pinehurst, NC3 days ago- Now Hiring Express Service Technicians Do you love working on cars and want an opportunity to build a successful career with one of the area's top dealerships? We're looking for motivated, dependable individuals who are ready to learn, work hard, and grow into professional...SuggestedImmediate start
- ...Support Associate The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including...Local areaFlexible hoursShift workNight shift
$500 per month
...We're looking for team members who can work as our Production Specialists. You'll be an ideal fit if you're detail-oriented, work well in... ...top priority.What You'll DoHandle production for key items to support Deli-CMS, Meat-Seafood, Bakery, and Produce...Full timeFlexible hoursShift workAfternoon shiftEarly shiftThe Fresh Market
Southern Pines, NC5 days ago- ...by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares... ...role was built for you. As a Family Centered Treatment (FCT) Specialist at Pinnacle Family Services, you'll deliver meaningful, evidence...Full timeWork at officeLocal areaImmediate startFlexible hours
Health Connect America
Southern Pines, NC1 day ago - ...Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give...Full timePart time
Monarch (NC)
Southern Pines, NC4 days ago - ...and outcomes. At FirstHealth of the Carolinas, we believe in supporting our employees' professional growth and personal well-being.... ...incisions, stopping bleeding, closing the incision, among many other technical tasks. They are responsible for providing aid in exposure,...
- ...Parts Specialist The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Essential Job...Local areaFlexible hours
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- BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapy Technician to join our team in Pinehurst, NC! Are you looking for a position in a service-based culture where you can make a significant impact on the lives of...Full timeTemporary work
Upstream Rehabilitation , Inc.
Pinehurst, NC3 days ago - Physical Therapy Technician BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapy Technician to join our team in Pinehurst, NC! Are you looking for a position in a service-based culture where you can make a significant...Full timeTemporary work
BenchMark Physical Therapy
Pinehurst, NC4 days ago - ...statistical tracking. Provide information via telephone and in-person responding to inquiries. Interface with the Command's family support organizations. Maintain competency folders and coordinate attendance and agendas for Case Review Committees. Prepare open...For contractorsFor subcontractorWorldwide
Loyal Source
Southern Pines, NC1 day ago - ...The Town of Southern Pines is seeking a Civilian Traffic Crash Investigator/Public Safety Aid (Part-Time) to support the Police Department. The position handles minor traffic crash investigations, DMV-349 reports, and assists patrol on traffic calls. It is outdoors, non...Part time
Town of Southern Pines
Southern Pines, NC4 days ago $59.5k - $80.5k
...III personnel. Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues. Performs the... ...innovation to GDIT. The Systems Administrator must have:Education: Technical TrainingAssociates Degree in related fieldExperience:2+ years...Temporary workImmediate startRemote workWork from homeWorldwideFlexible hoursGeneral Dynamics Information Technology
Aberdeen, NC1 day ago$40k - $45k
...Carolina Early Childhood Foundation's (NCECF) Family Forward NC initiative, designate employers that offer policies and practices that support the health and well-being of working families and children. Summary The successful candidate will be responsible...Full timeTemporary workWork at officeFlexible hoursWeekend workSandhills Community College
Pinehurst, NC1 day ago- ...team of healthcare professionals as an Operative Clinical Technician. This dynamic role is pivotal in providing exceptional clinical support in our state-of-the-art operating rooms. You'll be a key player in ensuring smooth surgical operations, managing specimens and labs...
FirstHealth of the Carolinas
Pinehurst, NC4 days ago $725 per month
...communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional. Extensive corporate support including a robust training program. Job Description Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Hockessin
Pinehurst, NC3 days ago- Note : This is an educational program, not a job. Successful completion of the program does not guarantee employment but will equip you with valuable skills for the healthcare job market. Looking to start a rewarding career path in the healthcare industry? Use Dreambound...Flexible hours
Dreambound
Pinehurst, NC2 days ago - ...Strength and Conditioning Specialist Responsibilities Establish and administer effective strength and conditioning protocols to... ...SOF personnel, with priority on SOF Operators and Direct Combat Support personnel. Design, administer, evaluate, and document the effects...For contractorsFor subcontractorWorldwide
- ...job it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real... ...with the right apparel for performance and everyday wear. As a Specialist Apparel, you will combine product expertise, merchandise...
$69k
...Flexible scheduling within a career-focused structure Advancement and recognition opportunities with promotion from within Supportive and collaborative virtual team environment Qualities We Value Willingness to learn and be coached through structured...Remote workWork from homeFlexible hoursHMG Careers
Southern Pines, NC5 hours ago- Job Full Description Overview Express is seeking a dependable, hands-on General Maintenance Technician to maintain and repair rental properties and buildings in the Southern Pines, NC area. The ideal candidate is versatile, reliable, and comfortable...For contractors
Express Employment Professionals Defunct
Southern Pines, NC2 days ago $38.54k - $48.17k
Job Description Job Description Expecting Hiring Range : $38,538.07-$48,172.59 Important: The pay range listed above represents the anticipated starting annual compensation for this position. Your final starting pay will be based on factors like your experience...Afternoon shiftTown of Southern Pines
Southern Pines, NC7 days ago- Job Details Crossroads Ford Lincoln of Southern Pines - Southern Pines, NC 28687 Position Type Full Time Job Description Strive to meet daily, weekly and monthly vehicle sales quotas Assist customers by demonstrating how to operate a vehicle, providing test drives, and...Full time
Crossroads Ford
Southern Pines, NC5 days ago $75k
...more in their first year, with top performers exceeding $100,000. The sky truly is the limit when it comes to your income. Ongoing Support & Resources Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office...Flexible hoursNight shiftPlatinum Supplemental Insurance
Southern Pines, NC3 days ago- ...for interior design or home fashions, and are a proven closer, this is THE JOB FOR YOU. We have a proven training program, vendor support, and first-in-class systems to make the process easy and seamless. If this sounds like a dream career for you, please apply today!...Work from homeFlexible hours
Budget Blinds of Mint Hill/Concord/Kannapolis
Pinehurst, NC9 days ago - Mavis Tires & Brakes at Discount Prices - Automotive Mechanics Put your career into high gear with Mavis Tires & Brakes at Discount Prices ! We're looking for full-time Automotive Mechanics to join Team Mavis at one of our state-of-the-art automotive service, repair...Weekly payFull timeImmediate start
Mavis Tire Supply
Southern Pines, NC3 days ago
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