Technical Support Specialist
EnrollHere
Technical Support SpecialistEnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.ResponsibilitiesServe as the primary escalation point for complex Tier 2–3 issues involving platform workflows, integrations, dialer tools, and account configurations.Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.Ensure SLA adherence and consistent response quality across active conversations.Identify patterns in support issues and proactively recommend solutions.Support Leadership & EnablementAct as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.Review tickets for accuracy, tone, and technical correctness.Assist with onboarding and ramping new support hires.Contribute to and refine support macros, workflows, and automations in Intercom.Technical TroubleshootingDiagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.Clearly document bugs, edge cases, and reproduction steps for Engineering.Partner with Product and QA to validate fixes and communicate resolutions back to users.Documentation & Process ImprovementOwn and improve internal and external documentation using Notion and Intercom Articles.Identify gaps in onboarding, help content, and self-service resources.Help scale support operations by improving workflows, tagging, reporting, and escalation paths.What Success Looks LikeOwn and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
- Overview Help Desk Analyst Receives and triages all incoming support calls, logs all requests for service, system issues and subsequent resolutions in the Helpdesk database. Serves as primary contact for system-related end-user questions and issues. Responds to service...SuggestedWork at officeShift workNight shift
$60k - $75k
...drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY ™ when it matters... ...at our Pinehurst, NC area facility We are seeking an IT Support Specialist to be the front‑line technical resource for Kraken Kinetics...SuggestedPermanent employmentFull timeTemporary workRelocation$125k - $145k
...drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY when it matters most.... ...dedicated Cybersecurity & Compliance Manager and a Help Desk / Desktop Support Lead. This role owns infrastructure and systems...SuggestedFull timeTemporary workWork at officeRelocationKraken Kinetics
Pinehurst, NC1 day ago- Now Hiring – Express Service TechniciansDo you love working on cars and want an opportunity to build a successful career with one of the area's top dealerships? We're looking for motivated, dependable individuals who are ready to learn, work hard, and grow into professional...SuggestedImmediate start
Pinehurst Toyota
Southern Pines, NC2 days ago $19.5 per hour
...uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll...SuggestedHourly payLocal areaFlexible hoursAfternoon shiftEchoStar
Pinehurst, NC2 days ago- ...Position Summary The Release of Information (ROI) Specialist is responsible and accountable for the timely and accurate release of patient medical information in accordance with hospital policies and procedures, federal regulations, and state statutes. Functions include...
College of Pastoral Supervision and Psychotherapy
Pinehurst, NC4 days ago - ...The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS...Local areaFlexible hours
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HEALTH CONNECT AMERICA, INC
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Southern Pines, NC5 days ago- ...of SOF personnel, prioritizing SOF Operators and Direct Combat Support personnel. Design, administer, evaluate, refine, and... ...Conditioning Association (NSCA) as a Certified Strength and Conditioning Specialist (CSCS) or Strength & Conditioning Coach Certified (SCCC)...For contractorsFor subcontractorWorldwide
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Southern Pines, NC26 days ago - ...time and part-time* Summary: The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis... ...of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing...Full timePart timeShift work
Southeastern Integrated Care LLC
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$73.16k - $124.58k
...currently seeking Configuration Management (CM) analyst to provide support to a program office at Aberdeen, MD. Essential Job Functions:... ...Configuration Audits. Support the conduct of engineering and technical assessments of program technical reviews. Required Skills: Due...Work at office- ...Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give...Full timePart time
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- FirstHealth of the Carolinas is seeking a friendly, detail‑oriented patient registrar to join our front desk in Pinehurst, NC. You will register patients, verify insurance, update demographics, and maintain a customer‑centered approach with both patients and medical staff...Shift workAfternoon shift
$35.36k
...intellectual/developmental disability, or substance use disorder | Not Required Job Description Summary: Primarily responsible for supporting people to achieve their personal dreams and goals. Sleepover at a residential setting is required. What You'll Do: • Assess...Full timePart timeMonday to FridayFlexible hoursNight shift- ...job it's a chance to be part of a team where you're welcomed, supported, and empowered from day one. In our stores, you'll make a real... ...with the right apparel for performance and everyday wear. As a Specialist Apparel, you will combine product expertise, merchandise...
$500 per month
...to delivering an excellent experience for guests? As the Deli Specialist, you will provide deli department excellence, ensuring product... ...experience while maintaining operational integrity. You will support deli inventory accuracy, ensure rotation standards, and presentation...Seasonal workFlexible hoursAfternoon shift- Pinehurst Medical Clinic in Southern Pines, NC, invites a Patient Service Representative to join our team. You will greet patients, collect demographics and payments, and schedule appointments, acting as the vital link between patients and medical staff. This day-shift,...Work at officeMonday to FridayDay shift
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- Southeastern Integrated Care Llc in Southern Pines, NC is seeking a Mobile Crisis Specialist (QP) to deliver in-person crisis intervention and stabilization under supervision, focusing on beneficiaries in mental health or substance use crises and linking to community resources...
- ...Responsibilities include maintaining open communication with clinical staff and preparing transport equipment, ensuring readiness for every move and supporting high-quality patient care across the hospital. #J-18808-Ljbffr College of Pastoral Supervision and Psychotherapy
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