Technical Support Specialist
EnrollHere
Technical Support SpecialistEnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.ResponsibilitiesServe as the primary escalation point for complex Tier 2–3 issues involving platform workflows, integrations, dialer tools, and account configurations.Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.Ensure SLA adherence and consistent response quality across active conversations.Identify patterns in support issues and proactively recommend solutions.Support Leadership & EnablementAct as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.Review tickets for accuracy, tone, and technical correctness.Assist with onboarding and ramping new support hires.Contribute to and refine support macros, workflows, and automations in Intercom.Technical TroubleshootingDiagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.Clearly document bugs, edge cases, and reproduction steps for Engineering.Partner with Product and QA to validate fixes and communicate resolutions back to users.Documentation & Process ImprovementOwn and improve internal and external documentation using Notion and Intercom Articles.Identify gaps in onboarding, help content, and self-service resources.Help scale support operations by improving workflows, tagging, reporting, and escalation paths.What Success Looks LikeOwn and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
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Sierra Nevada Corporation
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Pinehurst Toyota
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US Navy
Southern Pines, NC1 day ago - ...controls, and enhance the employee and leader experience. The HRIS Analyst serves as a technical and analytical point of contact for assigned HR systems and functional areas, supporting system configuration, integrations, upgrades, testing, dashboards, process...SuggestedWork at office
FirstHealth of the Carolinas
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Southeastern Integrated Care LLC
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Monarch (NC)
Southern Pines, NC1 day ago - ...FirstHealth of the Carolinas, Inc. is seeking an ROI Specialist to ensure the timely and accurate release of patient information in accordance with hospital policies and regulations. You will document, track, and finalize ROI requests while managing high-volume phone...
FirstHealth of the Carolinas
Pinehurst, NC1 day ago $9.1k
...uniforms Paid Training You'll Get Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs What You'll Need Valid Driver's License: This position...Hourly payLocal areaFlexible hoursAfternoon shift- Job Summary: The Professional Services Counselor is responsible for responding to inquiries and counselling patients on clinic elective services. (Such as Lasik, and elective surgical or elective nonsurgical cosmetic procedures). Assists with marketing projects designed...Work at officeWeekend workAfternoon shift
Lumata Health, Inc.
Southern Pines, NC1 day ago - ...accommodation or an alternative application process. Mobile Crisis Specialist (QP) - Part-time and Full-time Southern Pines, NC, US *We... ...of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing...Full timePart timeShift work
Southeastern Integrated Care Llc
Southern Pines, NC5 days ago - ...Sandhills Community College is seeking a Student Records Specialist to serve as the primary contact for transfer credit evaluation and... ...lead initiatives in record technology, record retention, and support continuous improvements in academic records operations. You will...
NC Community Colleges
Pinehurst, NC1 day ago $15 per hour
...disabilities | Not RequiredJob Description Summary:The Community Specialist is primarily responsible for developing a positive... ...receiving services for their hopes, dreams, and desires and provide supports that facilitate achievement.• Ensure that the rights of each person...Full timePart timeWork from homeMonday to FridayFlexible hoursMonarch (NC)
Southern Pines, NC1 day ago$725 per month
...589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.Extensive corporate support including a robust training program.Job DescriptionRecognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces...Hourly payFull timeTemporary workPart timeFlexible hoursBrookdale Hockessin
Pinehurst, NC2 days ago- ...surgeon with tasks such as selecting equipment, holding open incisions, stopping bleeding, closing the incision, among many other technical tasks. They are responsible for providing aid in exposure, wound closure, bleeding control, and other intraoperative technical...
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HEALTH CONNECT AMERICA, INC
Southern Pines, NC2 hours ago - Examine customer vehiclesIdentify necessary vehicle repairsEstimate cost of repairsFollow dealership and manufacturer repair/service guidelinesPerforms services efficiently and according to dealership guidelinesMaintain an organized, clean and safe work areaGeneral automotive...Temporary work
- Job Details Job Location: Crossroads Ford Lincoln of Southern Pines - Southern Pines, NC 28387, Position Type: Full Time Examine customer vehicles Identify necessary vehicle repairs Estimate cost of repairs Follow dealership and manufacturer repair/service guidelines Performs...Full timeTemporary workRelocation package
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Pinehurst Medical Clinic
Pinehurst, NC5 days ago - Pinehurst Resort is seeking a dedicated golf course maintenance worker to join our operations team. The role focuses on day-to-day tasks to keep the courses in peak condition and ensure a welcoming experience for guests. Responsibilities include course setup, mowing, turf...
Pinehurst Resort
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- Pinehurst Medical Clinic (PMC) is hiring a Patient Service Representative (PSR) for Pinehurst Primary Care. This full-time, on-site role supports patients from check-in to scheduling, handles demographic/insurance data, collects payments, and coordinates appointment logistics...Full time
- FirstHealth of the Carolinas seeks a Sterile Processing Technician to sterilize instruments for hospital and clinic settings under supervision. The ideal candidate holds a High School Diploma or GED; Sterile Processing Certification is preferred, or two years’ OR instrumentation...Shift work
- Southeastern Integrated Care Llc in Southern Pines, NC is seeking a Mobile Crisis Specialist (QP) to deliver in-person crisis intervention and stabilization under supervision, focusing on beneficiaries in mental health or substance use crises and linking to community resources...
- ...Medical Clinic seeks a Patient Service Representative to welcome patients, collect demographics and payments, schedule appointments, and support the front desk. You will coordinate with medical staff, maintain a neat lobby, and ensure smooth day-to-day operations in a busy...Work at officeDay shift
- College of Pastoral Supervision and Psychotherapy is seeking an administrative professional to support front-desk operations and patient intake. You will handle registration, scheduling, insurance verification, referrals, and prior authorizations, while delivering exceptional...
- FirstHealth of the Carolinas is seeking a friendly, detail‑oriented patient registrar to join our front desk in Pinehurst, NC. You will register patients, verify insurance, update demographics, and maintain a customer‑centered approach with both patients and medical staff...Shift workAfternoon shift
- Battleground Restaurants, LLC is seeking a Culinary Facility Prep team member in Southern Pines, North Carolina to ensure kitchen cleanliness and organization. This role is crucial for maintaining health and safety standards and assisting culinary staff efficiently. ...
Battleground Restaurants
Southern Pines, NC1 day ago - ...resident care team. In this role, you'll help ensure residents receive medications safely and on schedule while providing hands‑on support that promotes comfort, independence, and well‑being. We value team members who take pride in delivering quality care, building meaningful...Daily paidFull timeFlexible hoursShift work
Alliance Health Group
Southern Pines, NC1 day ago $90k - $140k
...delivering excellence in care. Why Join Us? Largest center-based provider across TX, OK, CO, VA and MD with 120+ centers. A supportive, collaborative team dedicated to excellence in ABA therapy. Competitive compensation with clear growth opportunities. The...Daily paidTemporary workInternshipHome officeRelocation packageBehavioral Innovations
Southern Pines, NC1 day ago
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