Dispatcher

Job Description

Job Description

This position is responsible for receiving calls, dispatching appropriate individuals, and performing related tasks.

TYPICAL DUTIES:

• Receives public safety, maintenance, elevator entrapment, and other calls and dispatches appropriate staff.
• Monitors surveillance and/or alarm systems and requests staff to set alarms, respond to emergencies, and perform related tasks as needed.
• Prepares work orders for building maintenance needs.
• Enters parking citations, activity sheets, work reports, call logs, and other materials into appropriate databases.
• Maintains and files records and logs of calls received.
• Performs other duties of a similar nature or level.

TRAINING AND EXPERIENCE

High School Diploma or equivalent (G.E.D.)

1-3 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Knowledge of: • Customer service principles; • Geographic layout of housing authority property; • Related alarm systems; • Computers and related software applications; • Recordkeeping principles. • Providing customer service; • Operating multi-line phone systems; • Maintaining records and logs; • Preparing work orders; • Data entry; • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.