Warwick, RI - IT - Community College of Rhode Island - Systems Analyst - Intermediate - Senior Application Programmer

JOB SUMMARY:
The Senior Programmer Analyst plays a vital role in supporting the college by providing
programming and analytical services, modifying existing applications, integrating third-
party solutions, and building API-based integrations and portal components on the
college's Ellucian Experience platform. This position contributes to a collaborative team
environment with the shared goal of delivering innovative solutions to enhance
customer satisfaction.



DUTIES AND RESPONSIBILITIES:
Design, develop, code, test, debug, and document software applications using
programming languages and integration tools, leveraging relevant experience,
and knowledge of industry best practices, regulations, and requirements.
Act as a team resource to collaborate with business users, technical resources,
and other stakeholders to gather and analyze requirements for new software
applications and enhancements to existing systems
Participate in peer code reviews, unit testing, integration testing, and system
testing to produce high-quality software solutions
Engage in daily operations such as creating and evaluating robust test plans, and
providing training to end-users. Write code to support the needs of our
stakeholders, in a DevOps environment.
Troubleshoot and resolve technical issues, performance problems, and software
defects
Ensure timely resolution of support tickets within Service Level Agreements
(SLAs) and engage with vendor support as needed to resolve escalated issues
Support a variety of campus applications as assigned
Represent the college and the Information Technology team professionally in all
interactions
Other duties may be assigned as needed
LICENSES, TOOLS, AND EQUIPMENT:
ENVIRONMENTAL CONDITIONS:
This position is not substantially exposed to adverse environmental conditions.

REQUIRED QUALIFICATIONS:
Associate degree in an applicable field with four years of programming
experience
Proficiency in programming languages, i.e. SQL, PL/SQL
Knowledge of shell scripting and/or other programming languages (i.e., Java,
JavaScript, Shell, Perl, Python, HTML)
Experience with source control platforms such as Github
Proficiency in Ellucian Experience or similar Integration Platform as a Service
(iPaaS) solutions
Experience building API-based integrations (e.g., Ellucian Ethos Integration)
and/or developing UI components ("cards") for a vendor experience/portal
platform
Familiarity with relational database table structures
Analytical skills to collect data, define problems, establish facts, and draw valid
conclusions
Understanding of analysis, troubleshooting, problem-solving, client relations,
requirement assessment, project management methodology, and their
interrelationships
Excellent written communication, interpersonal, and organizational skills
Strong attention to detail and ability to meet critical deadlines
Ability to work effectively with managers, peers, and customers
Capacity to multitask and collaborate within a team environment
Self-starter with the ability to work independently with minimal supervision

PREFERRED QUALIFICATIONS:
Bachelor's degree in an applicable field with two year of programming
Experience with SaaS solutions, particularly in the education sector
Familiarity with Ellucian Banner ERP or similar enterprise resource planning
systems
Experience in applications management and administration, including user
permissions, troubleshooting, and vendor support
Experience in the education sector
All requirements are subject to possible modification to reasonably accommodate
individuals with disabilities