Service BDC Representative / Rental Department Coordinator

Job Description

Job Description

Are you passionate about customer service, thrive in a fast-paced environment, and want to be part of a record-breaking team? We're looking for a highly motivated individual to join our Service Department as a Service BDC Representative / Rental Department Coordinator.

Why join us?  

The Nation's Hottest Kia Franchise

While Kia sales are up just 7% nationally, our dealership has achieved an incredible 30% increase, making us one of the fastest-growing Kia dealerships in the country.

Record-Breaking Performance

We're on pace for another historic year, and our service department is growing right alongside our sales success.

Career Growth Opportunities

As our dealership continues to expand, we're investing in talented people who want more than a job—they want a career.

You will be the first point of contact for many of our service customers, helping create an exceptional ownership experience while supporting the daily operations of our service department and rental.

Key Responsibilities include: 

Schedule and confirm service appointments

Handle inbound and outbound customer calls, texts, and emails

Follow up with customers regarding maintenance recommendations and declined services

Assist with customer retention and service marketing campaigns

Coordinate rental vehicle reservations, check-outs, and returns

Communicate with service advisors to ensure seamless customer experiences

Monitor and manage transportation needs for service customers

Maintain accurate customer and rental records

Help drive service department growth through consistent customer follow-up

What we are looking for:

Exceptional customer service and communication skills

Strong phone presence and appointment-setting abilities

Highly organized and detail-oriented

Ability to multitask in a fast-paced service environment

Positive attitude and team-first mentality

Automotive service experience preferred but not required

Experience in BDC, customer service, hospitality, or call center environments is a plus

What we offer:

Competitive Compensation

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off

Ongoing Training and Professional Development

Advancement Opportunities Within a Growing Organization

Supportive Team Culture

Comprehensive Benefits Package Designed to Help Secure Your Future

Help Drive the Success of One of America's Fastest-Growing Kia Dealerships

If you're ready to make an impact, provide world-class customer service, and grow your career with a winning team, we want to hear from you.  Apply today and become a key part of our high-performing Service Department!

HW Kia of West County Provides Equal Employment Opportunities to All Employees and Applicants for Employment and Prohibits Discrimination and Harassment of any type without regard to Race, Color, Religion, Age, Sex, National Origin, Pregnancy, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by federal, state, or local laws.