Systems Administrator

Systems AdministratorAdministers and supports administrative and academic applications across the College. Responsible for the installation, upgrade, maintenance and support of both administrative and academic applications, including their respective database and server environments. Participates in technical strategic planning sessions to ensure that the College is well positioned for the future.Essential FunctionsResponds to, investigates, and resolves issues reported by end-users for supported applications, the associated backend databases, and all interfaced applicationsMonitors and optimizes the performance of all associated server environmentsMaintains database and middleware (Tomcat, Apache, etc.) server software as necessaryMaintains the servers (Windows Server, Linux, UNIX, etc.) as necessaryMaintains all associated disaster recovery environmentsDevelops and maintains the necessary troubleshooting documentationCross-trains team members to ensure support continuityUpdates associated with application architecture diagrams as changes are madeActs as primary liaison to the associated vendor HelpDesk for issue resolutionApplies security patches as necessaryDevelops and maintains scripts (shell, perl, batch, etc.) as necessaryProvides before, after hours, and weekend support to resolve application issues as necessaryRecommends the necessary server configurations (disk, memory, etc.) in order to support new applicationsInstalls, upgrades, and configures new middleware server software, database software and applications as necessaryApplies software patches and performs major upgrades as necessaryProvides before, after hours, and weekend support for migrations and upgrades as necessaryIdentifies and evaluates new tools and solutions for improved application and server managementPerforms capacity planning (disk, memory, etc.), as well as short-term and long-term upgrade planningProvides analysis, consultation, and recommendations to project teams, especially as they relate to the associated environmentIdentifies cross-training and documentation opportunitiesPerforms other duties as assignedRequired QualificationsEducation and Experience/TrainingBachelor's Degree in I.T., Computer Science, or related fieldSignificant related experience may substitute for educationMinimum of five years of full-time professional experience in a related fieldDemonstrated experience with Windows Server (2019, 2022) and various Linux flavors (RedHat, Oracle for Linux, etc.)Demonstrated experience with relational databases (Oracle, MS SQL, etc.)Demonstrated experience making sound decisions that affect a work unit or teamDemonstrated effectiveness in a role requiring dynamic and abstract problem-solving methods in adaptive situationsKnowledge, Skills, and AbilitiesPossess knowledge of TCP/IP, Ethernet, firewalls, routing and load balancingPossess knowledge of database connectivity issuesPossess Knowledge of how applications (Java, ASP/C#.NET, etc.) functionAbility to effectively complete work assignments independentlyPossess working knowledge of systems administration concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focusDemonstrated basic Visio skillsDemonstrated basic Project Management skillsDemonstrated intermediate proficiency with Microsoft AccessDemonstrated advanced proficiency with Microsoft Outlook, Word, Excel, and PowerPointAbility to confidentially and discreetly handle subject matters requiring privacy and sensitivityAbility to collaborate, persuade, gain cooperation and acceptance of ideas on significant projectsAbility to collaborate, negotiate and resolve conflicts on major projectsAbility to facilitate top-level collaboration while managing sensitive issuesAbility to develop and maintain relationships with key contacts to enhance workflow and qualityPossess strong organizational and time-management skillsPossess excellent written, verbal and interpersonal communication skillsAbility to foster a team environment and work collaborativelyAbility to research and analyze issues and develop solutionsAbility to work accurately with great attention to detailPossess excellent customer service skills and proven ability to develop and sustain productive customer relationshipsCritical thinker with ability to identify and implement efficiencies within daily operationsPossess sensitivity to appropriately respond to the needs of students and the communityCompetencies Critical CompetenciesService FocusCommunicationQuality of WorkVery Important CompetenciesAdaptabilityContinuous ImprovementImportant CompetenciesCollaborationTime UtilizationPreferred Qualifications Education and Experience/TrainingDemonstrated administrative experience with Windows Server (2019, 2022) and various Linux flavors (RedHat, Oracle for Linux, etc.)Demonstrated experience maintaining Java-based applicationsDemonstrated experience with Apache and/or TomcatDemonstrated experience with Ellucian Banner and its associated Ellucian applications (Travel and Expense, DegreeWorks, etc.)Demonstrated experience with writing scripts (shell, perl, batch, etc.)Knowledge, Skills and AbilitiesPossess knowledge of Microsoft IIS, including SSL/TLS certificatesPossess knowledge of authentication methodologies (Active Directory, LDAP, CAS, etc.)Possess intermediate proficiency with ERP Banner System (or equivalent program)Possess intermediate proficiency with D2L Brightspace (or equivalent program)Physical Demands/Working ConditionsThe work is performed in a normal, professional office environment.The work area is adequately lit, heated and ventilated.Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying light items such as papers, files, pamphlets, books, etc.Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite.Equal Opportunity StatementCuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.